I'll be attending TMA on September 11th and the 15-16th, 2022, in Charlotte, NC. If you are attending the event, let's schedule a time to catch up. 

Not heading to TMA; no worries, we can meet up at GSX in Atlanta on September 13-14th, 2022. Please email me at avi.lupo@dicecorp.com to schedule a day and time to meet. 

Hope to see you soon! Safe travels. 

-Avi

Solution Spotlight

CSR Software Receiver

The world’s first truly virtual UL-listed software receiver. Our CSR was developed in response to alarm panels transitioning from analog phone lines to new digital connections. This technology is a lifeline that solves many of the connection issues plaguing the alarm industry.

Our Network Operations Center operates 24 hours, 7 days a week, with a Tier 1 and Tier 2 level. At the Tier 1 level, a client can create a trouble ticket by calling or emailing our NOC directly or logging into our support portal and creating trouble tickets.

Our software also provides various communication methods to keep you updated. Our system can email updates and notes, which allows for you to see transfers between Tier 1 and Tier 2 groups. The portal allows for interaction with the trouble tickets, offering the ability to add notes and respond to any active tickets.

The portal includes a management system that allows for divisions or departments to manage their tickets. An IT manager or director level can have access to all underlying tickets and reporting systems. Lastly, our ticket management system allows for the attachment of documents and pictures to aid your staff and ours in faster resolution.