Dear Assumption Students and Families,
The safety of students, faculty and staff at Assumption University are our top priority. Assumption University Dining Services, managed by Sodexo, takes food safety very seriously. We take great pride in our food service education programs, purchasing food only through industry-leading sources and taking the utmost care in our safe service to our customers.
On Wednesday, April 13, we received complaints from students who were experiencing gastrointestinal issues. We immediately contacted the University Administration and the Worcester County Department of Health to provide them information about these concerns. We have been working with both organizations to try to find the cause of these issues, but have not been able to find any common source that explains this. Additionally, in an abundance of caution, we took immediate action, pulling food from campus dining halls, checking temperature logs, cleaning Taylor and Charlie’s, and more.
Sodexo has an established reporting procedure for any food complaint received. Our first step is to contact the person with the complaint to get all pertinent details and complete a form. Once the form is completed, we gather the documents related to the food item in question and then report the incident to the Sodexo Claims Department. We were able to contact some students, however many students that had a complaint did not provide contact information, so we were unable to reach out to them. We encourage anyone who has any pertinent information to connect with us. Please connect with our General Manager, Kathie Hanwell at
kathleen.hanwell@sodexo.com.
We will continue to work with the University and the students to find a cause as to what happened, and we will share information once it has been verified.
We are hopeful that the affected students will feel better soon.
Sincerely,
Jenn Herndon
District Manager
Sodexo Universities
