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Administration Technology Services (ATS) provides technology support and project management services to Business Affairs departments, including Delivery Services, Parking and Transportation Services, Risk Management & Safety, Telecommunications, and the Work Order Control Unit.
Led by Rebecca Paulson, the ATS team, which includes Daina Mwangi, Franziska Freking, Jonathan Lee, Naseem Benjelloun, Nour Benjelloun, Regina "Reggie" Bailey, Sang Yi, Stephen Valine, Tiffany Felton, and Timothy Bronander, assists with everything from technology procurement and setup to troubleshooting and maintenance. Other services include the development, implementation, and modification of applications and the design, improvement, and documentation of business processes.
The project management organization (PMO) handles management and support for any kind of special project, even if it doesn’t include an IT component. Some projects that ATS is involved in include the RebelDocs implementation and owning and operating the campus services portal for TeamDynamix (TDX). Any ticket that's created outside of OIT is shown in the service catalog, therefore ATS created a governance group to manage it.
Other projects include incorporating single sign-on into the parking management software and developing a business case for operations management & materials (O&M) planning, that will cut costs on expansions, staffing, and maintenance for campus buildings.
This team of technology experts and project managers isn’t just all work and no play. They know how to have fun outside of work too. Once a month the entire ATS department gets together for an afternoon of card games, trivia, and other fun things to bring back the social interaction that was missing during the pandemic.
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