April 2022 QuickNote
Final System Upgrade Details
IMPORTANT DATES

Monday, April 25th to Thursday, April 28th
FINAL HOURS to:
  • Print historic statements
  • Get cash for your backup payment method
  • Reschedule Online Bill Payments scheduled during & after upgrade (4/27 to 5/5)
  • Gather Payee Information from Online Bill Pay 

Wednesday, April 27th
You’ll no longer have access to the current Online Bill Pay system. See detailed instructions below.


Friday, April 29th to Sunday, May 1st - SYSTEM UPGRADE
For the SYSTEM Upgrade, the credit union will be CLOSED from noon on Friday, 4/29, to noon on Monday, 5/2.

The following services will be DOWN until the System Upgrade is complete:
  • Online Banking
  • Mobile Banking
  • Online Bill Pay
  • Debit Cards
  • Shared Branching 

Monday, May 2 - System Upgrade is scheduled to be COMPLETED!
The credit union will be CLOSED until noon on Monday, 5/2. The drive-thru will REOPEN at noon, but the lobby will remain closed.

All services are scheduled to be available between May 2nd and May 5th.
We’ll update our website if we experience delays in restoring any services.

You’ll need to:
  • Download the NEW Mobile App and re-enroll.
  • Re-enroll in Online Banking.
  • Re-enter all payee information and reschedule payments in Online Bill Pay. (Starting May 5th)

If you were previously enrolled in eStatements, you will automatically be re-enrolled once you log in to the NEW Online Banking or Mobile App.
FINAL DAYS TO AVOID INTERRUPTIONS

All MEMBERS SHOULD DO a few simple things before the upgrade to avoid service interruption.
  • Contact Information - Make sure your contact information is up to date.
  • Emails - Make sure you're signed up to receive credit union emails. If you're not receiving the monthly QuickNote, please sign up now.
  • QuickNote - Review your monthly QuickNote for important upgrade details.
  • Website - The website is your best source for updated instructions and details regarding the system upgrade.
  • Statements - Before 4/29, print historic statements because the new system will not contain statements before May 2022. When the system upgrade begins on 4/29, this information will no longer be available.
  • Shared Branch Locations -You'll not be able to access your account at a shared branch location during the system upgrade. 
  • Online Bill Pay - The current bill pay system will be discontinued as of 4/27. The NEW Online Bill Pay system will be available starting on 5/5. Please see the details below.
  • Debit Cards - Your debit card may NOT work during the system upgrade.
  • Credit Card - Consider applying for a QOCU credit card as a backup form of payment.
  • Cash - Have cash on hand as a backup form of payment.
ATTENTION ONLINE BILL PAY USERS

Below are very important details and instructions regarding changes to Online Bill Pay due to the System Upgrade.

DURING THE SYSTEM UPGRADE

Starting on Wednesday, April 27, 2022, you’ll no longer have access to the current Online Bill Pay system. All payments scheduled and executed before Wednesday, April 27, will process as usual and will NOT be affected. However, if you have bills you want to be paid during the upgrade period of April 27 to May 5, those payments will need to be scheduled and executed in the current Online Bill Pay system BEFORE Wednesday, April 27.
 
Please do not schedule any payments in the current Online Bill Pay system after April 27, as these will not be processed or paid. 

AFTER THE SYSTEM UPGRADE

On Thursday, May 5, you’ll have access to and be required to re-enroll in the NEW Quaker Oats Online Banking and Online Bill Pay. You’ll also need to re-enter all payees.

If you have questions, please call us at 319-395-7060 or send an email to contactus@quakeroatscu.com.  
TRANSACTION DELAYS

4/29 to 6/15 TRANSACTIONS COULD BE DELAYED
 
Account Balance: From April 29 to June 15, you will need to manually track your account balance because the balance reflected in Mobile Banking and Online Banking may be incorrect because of delays. Failure to keep track of your account balance could cause you to overdraw your account and incur fees. 
 
Transfers using Debit Cards: From April 29 to June 15, transfers made using your Debit Card could be delayed. To avoid any inconvenience, we strongly encourage members to make transfers well in advance of needing those funds. 
 
Transfers using the Mobile App: From April 29 to June 15, transfers made using the Mobile App could be delayed. To avoid any inconvenience, we strongly encourage members to make transfers well in advance of needing those funds. 
 
Transfers using Online Banking: From April 29 to June 15, transfers made using Online Banking could be delayed. To avoid any inconvenience, we strongly encourage members to make transfers well in advance of needing those funds.  
Dates to Remember

Friday, April 15th - Closed for Good Friday

Friday, April 29th - Closing at noon for System Upgrade

Friday, April 29th - Monday, May 2nd - System Upgrade In Progress - Get prepared to avoid service interruptions.

Monday, May 2nd - Closed until noon for System Upgrade

Remember, even when we're closed, we're still open.
Access your account information 24/7 with QOCU Mobile App
or Online Banking!
3535 Center Point Rd. NE
Cedar Rapids, IA 52402-5530
Phone: 1-319-395-7060
Toll-Free: 1-800-519-9762
Fax: 1-319-395-7135

NEW Lobby & Drive-Up Hours 
Monday: 9:30 am – 4:30 pm
Tuesday: 9:30 am – 4:30 pm
Wednesday: 9:30 am – 4:30 pm
Thursday: 9:30 am – 4:30 pm
Friday: 9:30 am – 5:00 pm

Closed Daily for Lunch 1:00 pm – 2:00 pm

Federally insured by the NCUA. Equal Housing Opportunity