Molina Matters

MARCH 22, 2023

New & Exciting

Top 3 Ways Our Broker Services Unit

Can Help You Build Your Business

Daily Operations

Prospect eligibility verification: Medicare and Medicaid
Enrollments: questions, LIS level, status and issues
Manage agent and agency contracts
Billing issues
Claims processing and payment inquiries
Systems help: Callidus Workflow, ICM Portal, DRX electronic enrollments
Training support on systems, tools and apps
Information needs: AHIP, licenses and certifications
Marketing material order processing

Member Needs

ID card requests
Durable medical equipment inquiries
Prescription drug issues, escalation and inquiries
Benefit details, including inquiries on hearing, vision, dental and OTC
Prior authorization status review
Access to immediate medical services

Provider Inquiries

Finding/changing a PCP or home health provider
Assist in finding specialists in your area
Provider network verification inquiries

We're here for you!

Monday-Friday 6:00 AM – 6:00 PM (Mountain Time)

Phone:

(866) 440-9788

Email addresses:

Broker@MolinaHealthcare.com

MCREnrollment@MolinaHealthcare.com

MCRCommissionInquiry@MolinaHealthcare.com

MCRBrokerContracting@MolinaHealthcare.com

When submitting HRAs, please:

-Use your broker writing number and not your NPN

-Put the Medicare MBI on the field for Member ID

-Send only one HRA per email

In Case You Missed It

NEW: Broker Material Request Form

PHE.gov/Emergency/News

FEMA Disaster Declarations

Molina Matters 3/15/2023

Medicare Election Periods Training

Rely on our Resources

What's available? On the Molina Broker Portal you'll find:

Medicare Marketing Materials Index
Broker Material Request Form
Medicare Producer Guide
Health Risk Assessment: Agent Process
Updated 2022 Producer Guide

Who knows?

Questions? Please contact Medicare Broker Services.

Phone: (866) 440-9788

Fax: (866) 891-2422

Email: Broker@MolinaHealthcare.com

Agents must be ready to sell, which means certified, contracted, licensed in the applicable states and appointed by Molina Healthcare, Inc. in accordance with state law prior to engaging in the sale of Molina Healthcare products. Any dissemination or distribution of this material is strictly prohibited and may result in corrective action up through termination of your contract with Molina Healthcare, Inc.