CS Week online registration is open for Conference 46, Synergy Groups, ENGAGE311, Women in Utilities Sunrise Event, Executive Summit and Key Account Forum, set this year in Phoenix, AZ at the Phoenix Convention Center on May 2 – 6, 2022.

CS Week offers a discount for utilities who register more than three attendees on the same day for Conference. Have questions? Please email CS Week Registration Manager Julie Shankles or call her at 903-821-8631.

Listen to CS Week Connect podcasts on Soundcloud or find your

favorite listening platform at csweek.buzzsprout.com

Conference Workshops and Synergy Groups:

CS Week’s Attendee Magnets

Question: Why do utilities - big and small, coops, munis and publicly traded, electric, gas and water – all find such value at CS Week?

Answer: Conference Workshops!

Across all its venues, CS Week content is created by utility professionals for utility professionals. Conference Workshops and Synergy Groups use the Customer Experience Lifecycle as the framework for building 70+ workshops. Attendee surveys reveal three truths each year:

1. Workshop presenters are knowledgeable and trustworthy;

Workshop titles, abstracts, presenters and schedules are available online. See which ones attract you and plan to attend. This year, we expect at least a dozen Sponsor Solutions to “make” as well. During these sessions, platinum and gold-level sponsors share case studies, exemplary projects and implementations with utility partners, plus system functionalities/integrations on the horizon.

Every north magnet needs its south. That’s CS Week’s Synergy Groups. While Business Process Synergy Groups are paused for 2022, four industry titans, Oracle Utilities, SAP and Smart Energy Water will present all-day Vendor Synergy Groups on Tuesday, May 3, and members of EVCx Forum will have their In-Person Meeting the same day. Agendas will be posted online in March.

For Conference Workshops questions, contact Danise Mullendore at 903-337-1018.

 For Synergy Groups questions, contact Shawnna Ansley at 903-821-8648.

France Lampron

Hear Hydro-Québec’s take on this very hot topic at a moment when public charging networks and applications are multiplying.

Have questions about the monthly webinars, May’s Meeting or registering as a CS Week EVCx Forum member, please contact Shawnna Ansley or call her at 903-821-8648. Dave McKendry of Electricity Canada is EVCx Forum’s venue executive. Reach out to him at 613-889-9836 for sponsorship opportunities and to get involved.

Michael Kropidlowski, Global VP, Product Mktg, Kore AI

Rick Cutter, SVP,

AAC / E Source

Chris Lewis, VP, Strategic Growth. Paymentus

Todd Mazurek, Sr Dir, Bill Pay Product Mgmt, Visa Inc.

Steve Ryan, Principal Product Mgr, Payments, KUBRA

All are designed to be conversational and showcase case studies and lessons learned. Presentations/discussion and materials will not be recorded or distributed, allowing participants to freely talk about current and future issues. Breaks will occur on an ad-hoc basis to allow conversations to develop and wane organically. Registration for Friday Deep Dives is open to utilities and vendors and has limited attendance to ensure a conversational experience. See you in the deep end!

Click the titles above to see planned topics, their descriptions and confirmed speakers. Have questions about Deep Dives? Email John Sild or call him at 903-893-3214.

ENGAGE311’s Reception/Dinner | Tuesday, May 3 | 6 pm – 8 pm | the duce

Introducing…the duce, “where local & national artists perform live for audiences as intimate as 50 and as large as 2000. Once a prohibition-era warehouse anchoring a bustling produce district by day, when the sunset the notorious neighborhood known as the deuce transformed into dice, vice, speakeasies, & other not such good clean fun! While live entertainment is the soul of the duce, special events from mega-corporate gatherings to weddings & other memorable celebrations make the duce a one-stop hop for anybody in search of good clean fun!” (Source: https://theducephx.com/about/)

Join us for an evening of entertainment and getting to know each other better. For more information, email Noelle McDonald or call her at 903-357-5311.

Are you looking for a way to distinguish yourself for future opportunities that could include working with your company’s leadership team, promotions, new assignments and greater responsibilities? Look no farther than LeadNext, the leadership development program conceived five years ago by Executive Summit attendees to marry utility needs for preparing their next generation of leaders with CS Week’s cadre of talented and experienced retiree coaches. Learn more about this rewarding program and how to get involved.

Lisa Collins manages the LeadNext program. Please email or call her at 903-821-8675 with your questions.

Visit LeadNext to understand the application and review process, gain executive support and secure your spot.

Dream a Little Dream…Better Yet, Dream Big!

CS Week stands ready to make your dreams, whether little or big, come true. New for ’22, utility attendees are invited to visit sponsor booths in the Exhibit Hall and obtain vendor stamps on individually numbered cards, just as they’ve done for years with the signature Vehicle Giveaway. Reimagined this year, CS Week’s signature giveaway will offer multiple chances to win. Eight lucky winners will have their choice of five gift card types (American Airlines, Apple, Carnival Cruises, Expedia, Google and VISA) valued from $500 to $10,000!

Maybe yours is a destination vacation. Maybe it’s traveling to see family or friends. Maybe new technology for your home would make your head spin. CS Week will turn winners’ dreams into reality next May with its Dream Prize Giveaway!

Here’s our 2022 FAQs to help answer your questions and provide what we know now. This document will be updated and re-posted by April 1, 2022, so be sure to revisit our website’s Resources (far right dropdown button on the Home Page) then. Thank you!