March 2023

e~newsletter

THANK YOU FOR SUPPORTING

SUNSHINE VILLAGE!

Unfortunately, because of the on-going impact of the Workforce Crisis / Shortage, we are not able to welcome back everyone – or even accept all new referrals. We are trying our best to rebuild – during very difficult circumstances. The Board of Directors is discussing all of the issues that are creating challenges for Sunshine Village – including transportation – as part of our Strategic Planning process – which is currently underway. We appreciate your understanding during this trying time – and thank you for your continued support.

REGULATORY REVIEW: 

OQE: The Department of Developmental Services Office of Quality Enhancement (OQE) visited Sunshine Village in February – and reported at an exit meeting in mid- March that the organization has achieved a two-year lisence, with a score of 94%. The report highlights that SSV "demonstrated effective oversite systems in the area of enviromental safety , promotion of human rights, assistive technology and workforce competency."

CARF: The Commission on Accreditation of Rehabilitation Facilities (CARF) will be surveying Sunshine Village on March 21, 22 and 23. We invited the surveyors to evaluate how well we meet international standards for quality. The survey will tell us what we are doing well and ways we might improve.  As part of the survey, the surveyors will interview people who receive services, their families, our staff, and others. Some questions the survey team members might ask people are: • Do we provide a clean and safe setting? • Do you receive the services you need and want? • Are you treated with respect? • Do you take part in planning your services? • Are you told what you need to know about your services? • Are your questions answered in a way you understand? • Do you know where to go with questions or concerns?

If you would like to talk with one of the survey team members or want to learn more about CARF International, please let one of our staff members know. You may also contact CARF International directly. • Internet: www.carf.org/contact-us - Email: feedback@carf.org • Mail: CARF International, 6951 East Southpoint Road, Tucson, AZ 85756 • Toll-free telephone: (866) 510-2273 / Fax: (520) 318-1129

We will provide an update of the survey in our next eNewsletter.

HUMAN RESOURCES: 

We have several DSP positions that are open – and we are now also recruiting for one driver and a float RN. SSV has worked very hard to make the organization an “Employer of Choice” – but the workforce shortage continues to create challenges.   If you know someone who would like to have GREAT days while helping people SHINE – ask them to check out our website at www.sunshine.us.

Our NEXT Appreciation Bonus: In 2022, we gave out over $7,000 in bonus money to all staff, including DSPs. We have another bonus planned - $1,500 to be given out to active employees on June 30, 2023 (and $750 for new employees who join us between January 15^th and June29th)

Corporate Compliance and Ethics: We strengthened our Employee Code of Ethics by developing a HOT LINE for any complaints and incorporating it into posting on our Informational Bulletin Boards.

PERFORMANCE MANAGEMENT: 

The results are in from some of our Stakeholder Surveys. Results, analysis, and potential initiatives will be incorporated in the agency’s 2023 Bi-annual Performance Management System report and posted on the website…but here are some highlights!

Employee Engagement and Satisfaction Survey:

With a 65% return through an anonymous survey, OVERALL SATISFACTION is 86%

Of the 26 questions,

• 9 had a satisfaction level at or exceeding 90%
• 14 had a satisfaction level between 80% and 89%
• 3 questions had a satisfaction level of 79% or less

Overall dissatisfaction is 5%

The three areas of dissatisfaction are in the areas of compensation and benefits

• 11% are dissatisfied with the PTO benefits (although 74% are satisfied)
• 9% of employees think the benefits are “fair or poor” (while 74% think they are “excellent or very good.”)
•  23% of employees think they are not paid fairly (while 66% think they are paid fairly.)

We are pleased to hear that:

• 97% of employees said that they are proud to tell people that they work at SSV
• 94% of employees said that they have fun at work
•  87% of employees see themselves working for SSV two years from now

Customer Satisfaction: Funding /Referral Partners: 

With an 8% return, OVERALL SATISFACTION is 82% 

Overall dissatisfaction is 12%

In 2022, we also had a very low response, at 5%, but there is a

significant improvement with overall satisfaction – increasing from

48% (and overall dissatisfaction decreasing from 35%.)

We are pleased to hear that:

• 89% of respondents think SSV responds quickly to their needs
• 100% of respondents think that SSV works cooperatively with them

TECHNOLOGY: 

All clients are currently being assessed for individual preferences for using various forms of technology – and this input will help us to direct our FY2024 Strategic Technology Plan!  

THANK YOU for helping Sunshine Village achieve our mission –

AND our promise of delivering on a GREAT day, every day!

Together, we are SHINING EVEN BRIGHTER!