Updated Interpretive Service Changes at Mercy Care
Applicable To: Mercy Care Complete Care, Mercy Care Long Term Care, Mercy Care DD, Mercy Care DCS CHP and Mercy Care RBHA
Mercy Care is expanding the network of interpretation vendors that providers can use to help Mercy Care members. Expanding the network of interpretation vendors ensures that all Mercy Care members have access to quality, timely and efficient interpretation services. Implementation of the new interpretation vendors requires changes to the current scheduling process.
Mercy Care offers a very robust language services delivery system that provides access to over 200 languages and dialects. Mercy Care Language Access Services address interpretation needs through Qualified Bilingual Staff, Scheduled Interpretation and On-demand Interpretation.
Starting February 1, 2022 Mercy Care providers must contact Mercy Care Member Services directly for scheduled interpretation service requests. Providers will no longer schedule requests with interpretation vendors directly. Interpretation services delivered outside of this new scheduling process cannot be paid by Mercy Care.
Providers can call the Mercy Care Member Services numbers below to schedule interpretation services. Use the phone tree prompt for interpretation services. Note that Member Services cannot schedule interpretation appointments beyond 30 days advance notice. Any appointments currently scheduled beyond February 28, 2022 will need to be rescheduled with Mercy Care Member Services.
Mercy Care ACC/DDD/ALTCS: 1-800-624-3879
Mercy Care RBHA: 1-800-564-5465
Mercy Care Advantage: 1-877-436-5288
Mercy Care DCS CHP: 1-833-711-0776
Please remember any On Demand request can continue to utilize the Language Line or for ASL video interpretation through the Purple application.
Translation and interpretation information can be found on our website at
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