The hospitality industry has felt lasting impacts from the pandemic on all levels. Hotels and other attractions are finding it difficult to attract and retain good workers. If employees can be found, turnover is very high. Properties and attractions are so short-handed, new employees are often getting only a single day of training before being sent to the floor. General managers are cleaning rooms while brand-new employees try to handle incoming guests. Clearly, the area would benefit from training specific to the hospitality industry.
 
Originally developed with mentorship and guidance from Tami Reist and Alabama Mountain Lakes Tourist Association, and currently in partnership with Pam Swanner and Alabama Black Belt Adventures, Holistic Performance Group’s Flawless Delivery Hospitality Certification program provides a foundation for service that increases employees' sense of self-worth and their value to the company. This experiential workshop brings hospitality employees together for a two-day training, including an overnight at a local hotel to be certified in Flawless Delivery©. Participants will also enjoy dinner at a local eatery that will include Tina Jones’ Four Course Hospitality Training and local speakers from the industry.
 
Participants learn essential communication, conflict resolution, empathy, and interpersonal skills needed to deliver Flawless hospitality that supports individual career development as well as the industry’s growth. Delivered in a fun and supportive learning environment, the program includes many tools for increasing resilience and retention in the rapidly growing and changing hospitality industry. At the end of the first year of this training, UACED and the team will have assisted over 250 hospitality industry partners in the opportunity to receive this training that can elevate the hospitality industry from just a paycheck to a career. Learn more about the program and request a training to come to your area at www.uaced.ua.edu/flawless-delivery.
 
Flawless Delivery Hospitality Certification is funded by Lee Sentell and the Alabama Tourism Department.