The Office of Community Living (OCL) within the Department of Health Care Policy & Financing (Department) has the following information to share below:

Announcement:

• REMINDER: Surveying Members on Case Management Agency (CMA) Attributes

Friday Feature:

• The Home and Community-Based Services (HCBS) Utilization Review/Utilization Management (UR/UM) Webpage

OCL American Rescue Plan Act (ARPA)-Related Meetings:

• ARPA 6.05 Member Tech Literacy - Stakeholder Opportunities - Feedback Sessions & Surveys

Announcement

REMINDER: Surveying Members on Case Management Agency (CMA) Attributes

The Department is seeking member feedback through a Member Case Management Agency Survey. This survey provides stakeholders an opportunity to share involvement in the Case Management Agency selection process while maintaining the integrity of the competitive process and state procurement law.

The Department will gather all responses submitted during the procurement inquiry period, which ends on Wednesday, Jan. 18, 2023. 

The Member CMA Survey is available in English and in Spanish.

For more information, please see the Case Management Redesign webpage.

Meeting for Members: The Department will host a Member CMA Survey Live Response on Thursday, Jan. 12, 2023, from 10:30 a.m. - 12 p.m. to help members fill out their surveys. You’ll find meeting information in the OCL Stakeholder Engagement & Calendar webpage.

Friday Feature

The Home and Community-Based Services (HCBS) Utilization Review/Utilization Management (UR/UM)

Webpage

This week OCL is featuring the HCBS UR/UM webpage.

About the HCBS UR/UM webpage:

The Department is excited to share a new webpage dedicated to HCBS Utilization Review/Utilization Management.

This webpage will be the landing page for resources related to Children's Extensive Supports, Children's Home and Community-Based Services, Health Maintenance Activities, Over Cost Containment, and Supported Living Services reviews conducted by Telligen.

This webpage will be replacing the resources on the Long-Term Services and Supports (LTSS) training webpage. Case Managers can find information regarding upcoming Telligen Office Hours, Telligen Tip Sheets, Procedure Code Modifier list and more.

This page includes information about:

• Purpose of the HCBS UR/UM program

• Telligen office hours

• Training materials

• Forms and templates

• Memos and guidance

• Program contacts

We hope you'll bookmark the HCBS UR/UM webpage and use it as a handy reference.

ARPA-Related Meetings

Please find an ARPA-related meeting announcement listed below. Other ARPA-related meeting information is on the ARPA Stakeholder Engagement & Calendar webpage.

ARPA 6.05 Member Tech Literacy - Stakeholder Opportunities - Feedback Sessions & Surveys

Background

The Department is excited to announce several opportunities for stakeholders to provide valuable insight into how members utilize technology and digital tools in their interaction with their benefits and in their daily lives. 

In partnership with the Center for Inclusive Design & Engineering (CIDE), a part of the University of Colorado Denver (UC Denver), the Department invites providers, members, families, and advocates to sign up for a 90-minute feedback session or to complete a survey to better understand potential gaps in the digital literacy of Medicaid long-term services and supports (LTSS) members and how these gaps may impact access to health care information and services.

Information gathered from these sessions and from the survey will be used to inform the development of a new digital literacy curriculum for Medicaid LTSS members with the goal of enhancing digital equity.

Member/Family/Advocate Feedback Session 

One feedback session will be hosted to hear directly from members, families, and their advocates about any trouble members have using the internet to get health care services and information. 

• Each session will be virtual and should last about 90 minutes. 
• Robust participation and interaction will be expected of all those attending.
• Attendance will be capped at the first 12 individuals to register for the event to ensure an appropriate group size for the session.

The Member/Family/Advocate Feedback Session will be held:

Wednesday, Feb. 8, 2023

11 a.m. - 12:30 p.m. MT

Register Here

Meeting information will be sent directly to participants following a successful registration. Reminder: Registration will be closed after the first 12 registrations for each meeting.

For Questions and Accommodation Requests

Please contact Jim Sandstrum at jim.sandstrum@ucdenver.edu if you have any questions or need accommodations to participate.

Member/Family/Advocate Survey

If you are a provider, member, family member, or advocate who would like to share your experiences but cannot attend or do not want to attend a live feedback session, please complete one of our surveys to share your thoughts. The surveys will remain open past the dates of the feedback sessions to ensure a robust response. Please feel free to share these surveys with other providers in your network who work with Medicaid members, friends who are members, or other advocacy organizations. 

Provider Feedback Sessions

Two feedback sessions will be hosted to learn from Medicaid providers from across the state. 

Medicaid service providers' understanding of the digital capabilities of the Medicaid members they serve is invaluable. The proposed feedback session will explore the provider experience of working with adult members attempting to use health care services and information.

• Each session will be virtual and should last about 90 minutes. 
• Providers only need to attend one of the two sessions offered. 
• Robust participation and interaction will be expected of all those attending.
• Attendance will be capped at the first 12 individuals to register for the event to ensure an appropriate group size for the session.

The Provider Feedback Sessions will be held:

Tuesday, Feb. 7, 2023

11:30 a.m. - 1 p.m. MT

Register Here

and 

Tuesday, Feb. 7, 2023

2 - 3:30 p.m. MT

Register Here

Meeting information will be sent directly to participants following successful registration. Reminder: Registration will be closed after the first 12 registrations for each meeting.

For Questions and Accommodation Requests

Please contact Jim Sandstrum at jim.sandstrum@ucdenver.edu if you have any questions or need accommodations to participate.

Provider Survey

If you are a provider who would like to share your experiences but cannot attend or do not want to attend a live feedback session, please complete this survey to share your thoughts. The survey will remain open past the dates of the feedback sessions to ensure a robust response. Please feel free to share this survey with other providers in your network who work with Medicaid members.

Need to Make an Accommodation Request for one of our General OCL or ARPA-Related Stakeholder Meetings?

Reasonable accommodations for all OCL and ARPA-related stakeholder meetings will be provided upon request for persons with disabilities. Auxiliary aids and services for individuals with disabilities and language services for individuals whose first language is not English may be provided upon request. Please notify John Barry at 303-866-3173 or John.R.Barry@state.co.usor the 504/ADA Coordinator at hcpf504ada@state.co.us at least one week prior to the meeting to make arrangements.

Signing up for OCL and Department Communications

If you are not currently on the communications list receiving these emails,

you can sign up here.

See a list of all Department newsletters you can subscribe to.

Looking for Prior OCL Communications?

Do you know about the OCL LTSS newsletter archive? On this page, you can:

• Search OCL newsletters back to January 2021

• Subscribe to the newsletter

• Keep track of OCL announcements, meeting reminders, and memos