Applicable to: Mercy Care Complete Care, Mercy Care DD, Mercy Care ACC-RBHA, Mercy Care Long Term Care, and Mercy Care DCS CHP
Mercy Care's Grievance and Appeals fax number has changed. You may now submit your claim disputes to Mercy Care through email at mercycareappeals@aetna.com or via fax. Not only do we now have the ability to receive disputes by fax, but we can also respond back to our providers via fax, allowing you to receive faster decisions. If you choose to send via fax, please fax your disputes to 860-907-3511. This information is in the process of being updated to our Provider Manual.
As always, don't hesitate to contact your Mercy Care Network Management Representative with any questions or comments. You can find this notice and all other provider notices on our Mercy Care website.
