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SCORE Association

SCORE's Webmaster Update

February 16, 2023

Website Enhancements & Bug Fixes


Thank you all for continuing to provide website feedback through the Website Enhancement Request Form. We are actively working to prioritize these requests. You can see all the requests that have been submitted here. Please keep in mind that – due to the amount of feedback we have received and the team’s capacity – you may not see a status change right away. You can also find this form in the Support Center.


Our next website release for bug fixes and enhancements is planned for 2/22. A few highlights:


  • Permission Updates for Chapter Webmasters - We are fixing the website permissions so that webmasters can only edit their chapter’s content. 
  • Event + Search Enhancement - For each search, we have ensured that keywords are filtered by “All words” instead of “Any words”. The more words you input, the fewer results you should get. This will no longer cause a long search string to return virtually all items in the results.

Test Environment Refresh


The test environment at test-score-web.pantheonsite.io is overwritten nightly with the content from the live environment. This is to ensure that both locations are identical so that you can test any changes accurately before making them live on the website. Keep in mind that during the sync, any existing testing or changes you have made to the test environment will be wiped clean. 


Please refrain from creating “test pages” in the live environment. Testing should only exist in the testing environment. If this is your first time accessing the test environment, you will be prompted to enter a username and password to access the site. For the username, use “score”. For the password, use “d9.tensor.gust”. If you run into issues logging in, contact campaigns@score.org.

Google Analytics 4 (GA4) Dashboard Access


You can access the SCORE 2023 Metrics Dashboard to review the performance of your new chapter sites.


When you access the SCORE 2023 Metrics Dashboard, view your chapter’s website metrics by simply clicking on “Chapter Overview” in the left panel of your web browser.

Screenshot with where to find chapter overview

From there, click on the “Choose Chapter” dropdown menu. The default setting selects all chapters. Click on the checkbox beside “Choose Chapter” to deselect all. 

Next, find your chapter in the dropdown menu or use the search functionality and click on the “ONLY” button that appears beside your chapter name when you hover over it with your mouse.


Once your chapter’s metrics populate the dashboard, you have the ability to adjust the date range if you choose. This dashboard will only show data from 12/22/2022 forward as that is when data from the new website started flowing into GA4. 

Select only by your chapter

If you previously had access to Google Analytics 3 (GA3) data, you can still view data prior to 12/22/2022; simply use the same log in information you’ve previously used to view that data.


PLEASE NOTE: There are few “apples-to-apples” comparisons between GA3 and GA4 data. You can make comparisons in the conversion count for Mentor Requests, Event/Course Registrations, and Volunteer Submissions that will more accurately reflect how you are reaching and engaging people.


If you are unable to access the dashboard, please contact campaigns@score.org.

Thank you,


Ashley Voyles

Director of Marketing

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Funded in part through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, conclusions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA.