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In 2022, PBS experienced a transformative year, marked by growth, expansion, and advocacy efforts. Our Chief Strategy Officer, Nicole Jones-Gerbino, shares some of the highlights from the year and what's ahead for PBS.
Milestones and Advocacy:
PBS made significant strides in advocacy and branding efforts. We launched our new logo and brand, reflecting our national footprint and growth in the past five years. We also became a sponsor of the Radiology Business Management Association (RBMA) as a national exhibitor, allowing us to showcase our services to a broader audience. Further, we expanded our business development team, enabling us to support and present at multiple state RBMA chapter meetings and serve on state advocacy boards. Our workplace culture efforts earned us recognition as a top finalist in the best places to work in Nevada, where one of our offices is located. Our executive team also had a productive weekend at our annual strategy retreat. PBS is proud of our executive team, with 65% women, and their extensive, diverse experience in radiology leadership.
Growth and Expansion:
PBS had a remarkable year of growth, welcoming new clients with a 27% increase year-over-year, serving 1500 physicians in 20 states. We maintain our commitment to 100% Radiology, allowing us to maintain a clear industry focus for our clients. We invested in client relations and performance, IT analytics and developers, customer service, and business development to support our growth. Our team now spans across 19 states.
New Technology and Services:
In 2022, PBS invested in new technology and services to optimize revenue for our clients. We implemented enhanced business intelligence (BI) tools for artificial intelligence (AI) and client monitoring, enabling us to scale growth and revenue optimization for our clients. We also implemented additional patient payment technology, such as an on-the-go statements/text portal, and automation in eligibility and technology bots, which allowed us to turnaround claim rejections more quickly. We further invested in call center staffing to improve customer service.
Looking Forward:
PBS is proud of our achievements in 2022 and the difference we have made for our clients and their patients. As our case studies and recommendations show, we continue to deliver the best revenue cycle experience to radiology practices. Our success is thanks to our executive leaders, the entire PBS team, business partners, and the client partners we serve. We are excited about what lies ahead for PBS in 2023, and we look forward to continuing to lead the way in service and overall results.
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