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Troop Cookie Managers and Leaders,
Just breathe and remember everything is fixable!
Unfortunately, errors are continuing to occur that may be impacting your cookie entry. These errors include but are not limited to:
- Numbers changing, even though we were told they wouldn’t.
- The Ready for Review button not working, or not staying in Ready to Review status.
- Numbers not showing up on the Total line.
- A weird error message that says to enter quantities, even though you have something entered.
We ask you to do the following:
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Continue to enter/override your girl numbers in Smart Cookies. You’re looking for the total column to be correct.
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IGNORE anything related to Gluten-Free cookies in Smart Cookies – this will be fixed next week.
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IGNORE anything related to errors with Cookie Share. We will address this the week of January 22.
If your Ready to Review button will not slide, or stay, don’t worry about it. Your deadline remains 11:59 pm tonight, January 14.
If you see any issue related to your initial order, please email cookies@gsksmo.org. Be sure to include your troop number and the issue. This will allow us to double check, work to fix and most importantly track the issues to lift up to GSUSA and ABC Bakers. We've been doing that all day and the cases you are entering are providing excellent real time evidence of what is going on.
Do your best and don't spend hours entering if you hit a huge roadblock. If anything doesn't look correct to you or you get stuck, email us. There are many troops having no issues at all, while others are dealing with what is listed above. No matter what when it comes to technology issues, we will support you with inventory problems should those arise because of this situation.
We are so appreciative for your ongoing patience, feedback and kindness!
Best,
The Product Program Team
cookies@gsksmo.org
PS - Looking for past Cookiegrams or other resources? You can find these on our volunteer cookie web page. This page includes the Troop Cookie Manager Handbook, calendar and more.
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