|
This is an inspiring story of our commitment to community well-being and how our dedicated Community Health Worker became a beacon of support, bridging gaps in housing, health, and overall well-being for one of our clients.
The story begins with a simple home visit initiated by our dedicated Community Health Worker. Our client was facing a myriad of health challenges from diabetes and blurry vision to high blood pressure and thyroid concerns and found themselves in a web of complex health concerns that needed urgent attention.
Recognizing the impactfulness of NSO's coordinated approach, the Community Health Worker connected the client with a Primary Care Physician, an endocrinologist, and a cardiologist. She went beyond addressing health concerns when our client expressed difficulties getting an insulin pump and navigating out-of-network referrals. In response, the Community Health Worker not only provided a lifeline to in-network providers but also extended a helping hand in securing food benefits and a government phone, understanding the financial strains our client faced.
Our Community Health Worker connected our client with our Partners for Health (P4H) Registered Nurse Case Manager. In this partnership, our visually impaired client revealed the challenge of dosing insulins through a syringe. The RN CM quickly identified the issue that was being caused by his visual impairment and helped him figure out how to properly administer his medication, teaching him how to be more independent long-term. Because of the diligence of our staff member, our client started down a path toward better health; helping him to overcome his challenges with an inconsistent understanding of new insulin dosage instructions. Swift to act, the RN CM reached out to Grace Endocrine Services, ensuring clarity and reinforcing changes with our client.
Overcoming hurdles in obtaining an insulin pump, our RN CM advocated for our client when the initial request was denied. Persistent guidance and education enabled our client to bring down consistently high blood glucose levels, getting him approval for the much-needed pump. Our team collaborated to schedule an endocrinologist appointment to get the client's pump set up.
The unwavering support from the Community Health Worker and RN CM extended beyond health concerns. Our client received approval for food benefits, assistance with medical transportation, and guidance on finding an in-network Ear, Nose, and Throat (ENT) specialist. Our client was also able to get scheduled for surgery to remove a mass from his nasal cavity and throat, marking much-needed steps toward improved health and well-being.
This reflects NSO's commitment to holistic care, where no gap is left unaddressed. It stands as an example of the dedication and collaborative efforts of NSO's staff members, particularly the Community Health Worker and RN CM, in creating a meaningful impact on the lives of our community members. NSO continues to forge ahead in our efforts to foster healthier and happier lives within our community, one transformative story at a time.
| 
