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Innovative, Single-Source Voice & IT Solutions
Serving the DC Region for 40 Years
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Connect with us
(703) 321-3030
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A Message from the President |
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This issue offers recommendations on using advanced technology to get your business off to a running start in 2022…
- We continue to expand our product portfolio… TCI and Mitel's most recent addition is RingCentral's popular MVP Service. We support MVP with the added value of TCI's end-to-end design and deployments.
- Is the communications platform you put in place during the pandemic providing you with all the functionality you need to grow and meet the new challenges ahead? If not, TCI can help you press the reset button with better solutions.
- Reliable communications between healthcare facilities - such as between a doctor's office and hospital - is essential to delivering patient care in a timely and efficient manner. With TCI and Mitel on your side, protecting patients’ communications privacy is not difficult or expensive.
- If your business is still running old-school network connections like PRI or analog lines, contact TCI to find out what virtual SIP trunks can do for you.
- With Omicron on the march, many of your employees and managers are back to the unique challenges they faced while working at home. We offer a refresher on helping your team adjust to remote work.
Contact me today to discuss how TCI’s products and services can help your organization get more out of its technology investments – now and in the future.
Tom Cornbrooks, President
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More Choice & Flexibility... TCI and Mitel add RingCentral MVP Cloud to VoIP Services Portfolio |
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TCI continues to expand our product portfolio… Our most recent addition is RingCentral's popular MVP Service. We support MVP with the added value of TCI's end-to-end design and deployments, all backed with outstanding customer support.
What does RingCentral MVP bring to the table?
RingCentral is rated as the #1 UCaaS provider by many industry analysts. RingCentral's MVP solution will be a great Cloud choice for many TCI customers, offering a comprehensive suite of communication and collaboration services...
- An integrated phone, team messaging, and HD video experience built on intuitive mobile and desktop clients for better employee productivity and customer engagement.
- Rich analytics and real-time reporting to unlock insights for every part of your business.
- A secure and reliable platform with 99.999% call service uptime to ensure your communications system is always running.
- A global calling footprint in over 44 countries, and local and toll-free numbers across more than 110 countries, enabling you to scale quickly with employees who can work from anywhere, all backed by industry-leading reliability and security standards.
- Over 275 pre-built integrations and 500+ APIs are available to enhance business applications and workflows.
Supporting Public & Private Cloud Services or On-Premises
TCI clients choose us because we customize everything to fit their requirements. Supporting small to large enterprises and single office to multiple locations, your TCI team offers a range of cloud and on-premises deployments to keep your organization connected – public cloud subscriptions, private cloud arrangements, on-site systems, and hybrid arrangements - whatever fits you best.
More Cloud Service Options
In addition to RingCentral’s MVP, TCI offers TCI Advantage - Host, our ‘Mitel-powered’ Cloud service. We connect Host clients across the DC Region and nationwide, improving their business operations with affordable, locally sourced and supported cloud communications. Based on your unique needs, TCI Host can be deployed in public, private and hybrid arrangements.
On-Premises… Customized Control
If you need more control, an on-site business phone system can offer a customized blend of communication and collaboration tools presented in one easy-to-use user interface. No need to combine tools from multiple vendors, TCI will design and deliver the unified communications solution you need to support your business apps and system integrations.
Local experts. Better technology.
We back up our advanced technology solutions with exceptional 24 x 7 support – whether managed plans or on-demand – to keep your organization well connected and productive.
Let’s talk about your business and how TCI can connect you for more success in 2022. Contact us today at (703) 321-3030 or info@tcicomm.com.
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3 Good Technology Decisions that will fuel Business Growth in 2022 |
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Many businesses are finding they are weighed down by technology choices they had to make quickly during the pandemic.
With little time to assess communication platform pros and cons, they made quick purchase decisions that may have been awkward for employees to navigate, saddled businesses with unanticipated costs, and introduced performance problems that frustrated staff and customers.
The beginning of the new year is an ideal time to ensure you have a communications platform that’s designed — from the ground up — to deliver the reliability, agility, and efficiency you need to optimize productivity today and respond quickly to unanticipated changes tomorrow.
To take advantage of that opportunity, you’ll want to make 3 smart choices:
1 - Choose the Cloud to Streamline and Strengthen Your Technology
The cloud is the easiest way to simplify and supercharge your communications technology. By consolidating disjointed communications tools into an all-in-one, cloud-based solution that offers team and video collaboration, mobility, and voice capabilities, you can unleash greater productivity and performance, while eliminating the cost and resource burdens of managing your current systems.
2 - Choose a Proven UCaaS to Meet Your Needs Today and Tomorrow
Customer and employee expectations have permanently changed. Businesses have gained new confidence in their staffs’ ability to work from anywhere. Employees value the balance that hybrid working environments provide. And customers just want great service — and don’t care where the employee supporting them is working from. That’s why TCI is partnered with Mitel and RingCentral to empower our clients with the world's leading UCaaS technology.
3 - Choose a Trusted, Local Partner to Customize Your Migration Path
Your business has already made investments in its communications platform. You’ll want a migration plan that takes that into consideration. Look for the guidance of a local partner with extensive expertise in the full range of VoIP deployments — including on-premises, private cloud, and public cloud systems. TCI has been serving the DC region's businesses and public sector for 40+ years. That’s why you can trust our experts to ensure your transition to the cloud will be based on a customized migration plan and timeline.
Choose the Freedom to Focus on the Future
If the communications platform you put in place during the pandemic isn’t providing you with all the functionality you need to grow and meet new challenges ahead, now is an ideal time to press the reset button.
Contact TCI to help you make the right choices for your business. Call us today at (703) 321-3030 or info@tcicomm.com.
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We Make HIPAA-Compliant Communications Easy for Healthcare Providers |
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TCI offers healthcare communications solutions that enable more proactive and efficient care to increase patient engagement and satisfaction. We specialize in enabling more proactive and collaborative communications in hospitals, medical centers, and physician practices.
Reliable communications between healthcare facilities - such as between a doctor's office and hospital - are essential to delivering patients the best care in a timely and efficient manner. Protecting your patients’ right to communications privacy should not be difficult or expensive. TCI and Mitel take the worry out of protecting patient privacy by offering HIPAA-compliant communication solutions.
The need for information to remain secure extends past physical human interactions. The transfer of patient information also needs to be done through secure and regulation-compliant communications methods. TCI's
Mitel-powered solutions protect your communications on-site or in the cloud.
Connecting healthcare providers…
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Hosted Cloud Voice Services for Small Healthcare Organizations – Reliable, easy to use, manage, and set up. Get the HIPAA-compliant communications service your healthcare business needs for an affordable monthly price.
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On-site & Private Cloud for Larger Healthcare Organizations – Truly seamless communications and collaboration lets care providers focus on patients instead of processes. On-site communications solutions and cloud phone systems can make all the difference.
More Efficient Workflow Operations
Our healthcare communications solutions keep on-site nurses, dispersed physicians, and non-clinical staff connected with each other and with patients. When communications solutions are securely integrated into your workflows, you can reduce the chance of bottlenecks and ensure patients get the right information at the right time.
Better Outcomes. Satisfied Patients.
Better patient care means higher satisfaction rates and higher reimbursement rates. Build your business and attract new patients with communications solutions that help you deliver better care to more people.
Let’s talk about how TCI connects the DC region’s healthcare providers and how these solutions can benefit your facility.
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Phone System Connections… SIP Trunks & Choosing Your Next Provider |
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If your business is still running old-school network connections like PRI or analog lines, now is the time to consider what virtual SIP trunks can do for you.
SIP Trunks offer a number of benefits over outdated network services. Get cost savings, increased flexibility to support a distributed workforce, and added business continuity. By running everything over the Internet, you’re able to gain cloud benefits with your current onsite phone system and increase operational efficiency.
Here are a few things to consider as you look at different SIP providers…
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Support for Future Needs & Growth – If your business is expecting growth or you experience seasonal fluctuations in call volume, SIP Trunks are a great way to save time and money. You can add trunks as needed so you’re able to manage resources more efficiently. SIP Trunks also improve business continuity by delivering built-in redundancy and automatic failover destinations. With legacy connectivity solutions, if something happens to your hard lines, you likely don’t have multiple carriers at your fingertips for backup.
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Resiliency & Redundancy – SIP Trunks can be delivered over multiple paths and/or sites. No longer do you have to tolerate downtime because the Carrier has a circuit issue. TCI can move the SIP Trunks to an alternate path or an alternate site and keep your service up and running until the primary path is fixed.
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Performance with Other Communications Solutions – Knowing how your SIP Trunking solution will perform with your other communications solutions is critical to ensure clear call quality and dependable uptime. Older connectivity solutions aren’t optimized to work with modern UC solutions so the connectivity may not perform as well as it could. Make sure your SIP provider is aware of your current communications solutions, so you are properly configured for success.
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Complexity, Maintenance & Effort Required – As you evaluate virtual trunks, keep in mind the amount of time you spend maintaining your current solution. Determine how much goes into scaling, configuring, and budgeting for your hard lines. With traditional non-virtual trunks, scaling requires adding new physical lines and entails time and money to order and install them. With virtual trunks, all you have to do is contact your provider and you can scale instantly.
The benefits of SIP Trunks are numerous and compelling. TCI is ready to help you select and implement SIP services from the best providers.
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Experiencing Deja Vu? A Refresher on Helping Your Team Adjust to Remote Work |
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With Omicron on the march, many of your employees and managers are back to the unique challenges they faced while working at home.
Kids grappling with schoolwork - then add in some young children who can’t go to daycare, or the need to provide care for an elderly parent - and you can begin to appreciate the stress of trying to balance work and family responsibilities.
Whether you are a manager or an employee, we’re all looking for ways to manage our converging responsibilities at home. With that in mind, here are some strategies that can make life easier…
- Consider extending the workday (or week) - start earlier or end later - so you have more time for family matters, chores, and catching up with friends
- Keep the focus on getting the work done as opposed to number of hours worked.
- Take more breaks to relieve stress, improve your health, and maintain a better work-life balance.
- Get outside and move… You’ll give yourself an energy boost so you can be more creative, productive, and responsive.
- Resist the urge to watch TV, view social media or shop online – before you know it you can waste a good part of your day.
- Dress for success… You never know when you’ll receive a request to join a video call with a client or colleague.
Of course, it will take more than changing our behavior to overcome the challenges of working at home. Also essential are having the right technologies, connections, and apps in place to enable work to be performed efficiently and effectively. This is where TCI comes in.
We have proven remote workforce solutions for any size organization. Contact us today at (703) 321-3030 or info@tcicomm.com.
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Need Support? Moving? Expanding?
24/7/365
Nationwide Support
(800) 824-1001
DC & Baltimore Metro
Virginia, Maryland, DC
(703) 321-3030
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