Mercy Long Term Care is pleased to announce that we have partnered with Pyx Health to address a member’s loneliness and social isolation.
Pyx Health was founded in 2017 and blends psychology with technology in one application. Based in Tucson, Arizona, Pyx Health contracts with insurers to identify and alleviate loneliness among at-risk members through an app and call center. Pyx Health was developed to address loneliness by opening lines of communication. It is an innovative smartphone solution that can be used on i-phones, androids, and tablets by members that have access to the devices. The Pyx Health program uniquely addresses loneliness and social isolation to positively impact avoidable hospital and emergency department utilization among members with a wide range of clinical conditions, including multiple chronic conditions, and to improve service utilization patterns efficiently and cost-effectively.
How Pyx Health Works
Using real-time companionship and encouragement outside of a care setting, Pxy helps members 24/7 through a combination of empathetic technology (friendly chatbot, Pyxir) and human support with Pyx Health’s Compassionate Support Center. With the Pxy Health mobile application, our members can:
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Access resources and screenings and other valuable tools to assist with Social Determinants of Health needs.
- In addition to providing quick and easy access to Mercy Care’s resources, the Pyx Health program also regularly screens for loneliness, depression, anxiety, and SDOH needs (housing, food, childcare, etc.).
- Chat with Pyxir - Pyxir, a friendly chatbot that provides 24/7 encouragement, humor, and self-management strategies based on a member’s daily mood and wellness selections.
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Get human support - The Compassionate Support Center representatives are called ANDYs (Authentic, Nurturing, Dependable, Your Friend). They are there to assist members over the phone – providing a friendly voice and a helping in times of need with a referral to our Mercy Care care team or a community-based organization. Pyxir responds immediately to high screening scores with empathy and care, while the Compassionate Support Center follows up within 24 hours.
Members can sign up for Pyx by accessing www.HiPyx.com through their smartphones. They can also reach out to the Pyx support team by calling 1-855-499-4777.
You can find this notice and all other provider notices on our website.
Thanks for all you do!
