Troop Cookie Managers and Leaders,

The official start to the 2204 Cookie Program is Monday, December 18.

Below you will find the topics that we have received the most questions about from our Product Program, Customer Care and Volunteer Supporter teams directly from you our AMAZING Troop Cookie Managers and Leaders. We have updated resources on both your volunteer page and cookie seller page of our website. We will be driving you to some of those resources below and will be doing the same in tomorrow's (Sunday, Cookie Eve email to families), which you will receive as well.

SMART COOKIES AND DIGITAL COOKIE ACCESS

By now you should be able to log into Smart Cookies and Digital Cookie. If you can’t, please follow these steps:

For Smart Cookies (if you have Smart Cookies and not Digital Cookies, skip to For Digital Cookies)

1. Look in your email for an email from noreply@abcsmartcookies.com, sent on December 12. Check spam/junk/promotions folders.
2. If you cannot find it, email your name and troop number to cookies@gsksmo.org. Note that you are the Troop Cookie Manager.*
3. Your Digital Cookie email will follow approximately 24 hours after you are added in Smart Cookies. Watch your inbox and the folders noted above for the email.

For Digital Cookies (if you don’t have Smart Cookies, you must do that first. Go back to the steps above):

1. Look in your email for an email from email@email.girlscouts.org, sent on December 6. Check spam/junk/promotions folders.
2. If you cannot find it, click this link and choose “Need Help Logging In” under the green log in bar. Follow the prompts. Tip: When setting up your password refrain from using the @ symbol or spaces.
3. Once you fill the form out, it may take up to 48 business hours to generate the email.

We have used the email you registered for Girl Scouts with for both programs. If you check MYGS and realize that you want to use a different email, email cookies@gsksmo.org. Include the correct email, your name, and your troop number.

GIRLS ARE NOT LOADED IN SMART COOKIES

This is an easy fix!

1. Is there a Troop Cookie Manager (TCM) assigned to your troop? If not, we need to know who that is.
2. Email your troop number, the name of the volunteer (must be registered and background checked) serving as the TCM, and the TCM’s email to cookies@gsksmo.org. We will add the TCM to Smart Cookies and then upload the girls.
3. Both the TCM and the girls will receive Digital Cookie Registration emails approximately 24 hours later.

A GIRL IS MISSING, A GIRL IS THERE BUT THERE’S A PROBLEM, OTHER MISC QUESTIONS

1. Email cookies@gsksmo.org.
2. Include your troop number, the name of the girl, and details of the issue. Please don’t try to fix issues yourself!

INITIAL ORDERS

It’s very important for the Troop Cookie Manager to communicate to their troop families how the TCM wants their initial orders submitted. With the new Digital Cookie Platform, there are options.

Option 1: Ask the parents to enter, and submit, their initial order in Digital Cookies. The family will enter their order by January 8. This information will transfer over (automatically) to Smart Cookies for the TCM to review (TCM initial order deadline is January 12). Information on how families do this is shown here:. We will also include this attachment on a Cookiegram to go out to families in early January.

Option 2: Ask the parents to communicate the order to you on paper. We recommend asking each family to fill out the Cookie Order Worksheet. From there you’ll enter the girl’s initial order into Smart Cookies.

FAQs:

If our troop choses Option 1 and they receive more orders after they submit, does Digital Cookie tell the troop? No. The Girl Scout must communicate additional orders to her TCM.

If our troop wants to do both Option 1 and 2, can we? Absolutely! The TCM has the ability to edit the girl’s order until it’s submitted in Smart Cookies (by January 12).

After initial order, do families still use Digital Cookie to ask for additional cookies? No. The Girl Scout must communicate additional orders to her TCM.

What happens if we tell families we are doing option 2 and they still enter numbers into Digital Cookies? As the TCM, you can edit the information until you submit the troop’s initial order on January 12.

We chose option 2 and my families didn’t enter anything but there are still numbers transferred over. Why? Any Girl Delivery orders received via online links or emails prior to January 9 will show up on your troop’s initial order in Smart Cookies. Be sure you know how many packages total your girls need to cover in-person and online orders. For that reason, GSKSMO recommends that you do options 1 and 2 just to make sure!

Why does it say girl delivery is off? Lots of things, including Girl Delivery showing as ‘on,’ will appear on December 18 when our program officially kicks off.

COOKIE COACH

Cookie Coach is our series of live demonstrations of upcoming Cookie Events. All sessions begin at 6 pm on Zoom and feature live Q&A. All sessions are recorded and posted on the GSKSMO website.

For Troops:

• On January 2, we’ll discuss entering the booth lottery! https://gsksmo-org.zoom.us/j/83328232067 Meeting ID: 833 2823 2067

• On January 8, join us for Cookie Coach to review initial order submission for troops. https://gsksmo-org.zoom.us/j/83320884495 Meeting ID: 833 2088 4495

For Families:

• On January 3, we’ll host Cookie Coach for Families. This is a repeated topic so if your families watched the recording and had unanswered questions this is a great opportunity for families to ask! https://gsksmo-org.zoom.us/j/87085222403 Meeting ID: 870 8522 2403

HOLIDAY HOURS

Our office is closed for the holidays between December 22 – January 3 but we’ll be watching email during that time. Email cookies@gsksmo.org and we’ll get back to you ASAP.

Best wishes for a wonderful holiday and thanks to you for all you do to support girls!

Thanks,

The Product Program Team

cookies@gsksmo.org