Calling All Tech Centers, Support and Service Agents!
See what we did there? We have a new CCaaS product in partnership with TalkDesk.
This is a GAME CHANGER for the contact center industry as 2 Gartner Magic Quadrant LEADERs (us for Managed Network Services and TalkDesk for Cloud Contact Center) now provide superior monitoring and proactive engagement.
MetTel is the telephone carrier for contact center service and customers receive end-to-end management from number porting to assignments, handsets and customer service.
What we provide:
• Tier 1 support
• White-glove dedicated account managers
• One provider for connectivity, voice, equipment, install, monitoring and support
• One bill and US-based MetTel employee 24/7/365 support
The benefits of MetTel CCaaS are numerous:
-Increased self-service rates, reduced interaction costs
-Reduced support costs and admin hours
-Optimized customer interactions
-Increased agent efficiency
-Increased service automations
-Increased occupancy rate
-Better employee collaboration/coaching
-Real-time intelligence
-Increased CSAT and NPS
-Increased customer lifetime value
-Increased revenue
If your customers are looking to revolutionize their CX with further automation, AI and self-service under one managed offering, we'd love for MetTel to be brought up in those conversations!
Join us for a chat at Channel Partners to learn more about our Managed CCaaS offering! Click the button below to schedule your meeting.