COVID-19
Safety Protocols

SCHEDULING

Appointments will be scheduled in a manner that promotes social distancing and allows for adequate time for disinfection of all areas in between patients. This will reduce the number of patients in the common areas.

COME ALONE

Patients will be asked to come alone to their appointment. We allow only one patient in a treatment room at a time.


WAITING AREAS

All magazines, brochures, and refreshments have been removed from the waiting areas. These items are difficult to clean and disinfect.  The maximum number of patients is 3 in this area at a time. Patients must be seated 2ft apart.
 
FACE COVERINGS 

Patients and Visitors:
All patients are being asked to arrive with a face covering (facemask or cloth covering) that covers their nose and mouth. All patients and visitors are required to wear face coverings at all times while at our office. We will provide them for any patients who arrive without one.
 
Employees:
All employees are wearing LEVEL 3 masks
or above (KN95/N95) at ALL times.
ARRIVAL AT OUR OFFICE

All patients are being asked to remain in their vehicles or outside of the building and call the office at (401) 649-0320 to let our team know they have arrived. Guest relations will invite the patient into the spa foyer where they will meet a team member for a COVID-19 health screening and a temperature check.

Patients must be wearing their face covering before the team member meets them. We will provide one if necessary.

SCREENING QUESTIONS

The spa team member will ask questions such as: "Have you had any flu-like symptoms such as a cough, fever, shortness of breath or loss of smell recently?"
TEMPERATURE

A team member will take the patient's temperature with a no-contact forehead thermometer.

EXAM/TREATMENT ROOM

In the exam/treatment room, patients will be attended to by our medical staff, all who will be wearing medical grade masks, face shields and/or protective glasses, as well as medical gloves.

CHECK OUT

At the conclusion of the appointment, patients will be escorted to the reception area to check out. Patients will be asked to have their payment ready. Patients must remain behind the plastic shield while checking out.

RETAIL AREA

At this time, we will not be performing color matching or provide any patient contact assistance at the retail area. 
Samples can be provided for patients to take home if requested.
HAND SANITIZER

Hand Sanitizer will be located in the foyer, at the front desk,
in the bathrooms, and exams rooms.
CLEANING & SANITIZING

All services and touch points are cleaned and disinfected regularly throughout the day and after each patient.
Your safety and the safety of our team remains
a top priority here at FAC. We appreciate your cooperation and
look forward to seeing you in the Spa soon!

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