Challenge:
A sporting goods retailer sought the advice of their strategic partner when they received notices of the discontinuation of their POTS lines, rising analog costs, and degradation of services. After failed trials with leading competitors, (communication protocol problems with their fire panels), MetTel provided a proof of concept followed by a trial and finished strong with a full implementation.
Solution:
We tested alarm protocols in the lab, then trialed install at 10 locations. We've helped them recognize approximately 40% savings on monthly charges.
MetTel ships fully configured PIAB kits from our warehouse to site location for coordinated install. All locations are currently being onboarded within the customer's desired timeline.
Differentiators:
Reasons MetTel won the business were largely due to the excellent partner communications and they're setting proper expectations, connecting us and organizing several engineering calls. This demonstrated our competence and delivery of a successful project.
Our two technical teams worked well together and collaborated effectively; we tested the solution in the lab before deploying it to ensure that DataRemote has robust alarm certifications and actually work.
Our project management resources are the best in the business; from sales to legal to implementation, our customer received white-glove service. Our deployment process is unique and collaborative, we're responsive to requests and deliver on our promises and timeframes.
We migrated over 2,500 POTS lines in three weeks, which was important for stabilizing rate structure and protecting the customer from rate increases.
Help your customers upgrade their phone lines, digitally transform their POTS and save over 20% with MetTel. For more information contact channelmarketing@mettel.net
|
