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Innovative, Single-Source Voice & IT Solutions
Serving the DC Region for 40 Years
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Connect with us
(703) 321-3030
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A Message from the President |
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In this issue, we explore the various ways TCI is helping large and small organizations in the DC region move ahead with new solutions and capabilities, technology migrations, and flexible purchasing options. Our topics include…
- A briefing on our Mitel-powered TCI Managed Solutions that bring together technology and outstanding local support to connect your Assisted Living community’s residents, families, and caregivers.
- How TCI and Mitel simplify integrating Microsoft Teams with business-class Mitel telephony solutions.
- Mitel is offering a don't-miss upgrade offer to enable existing Office 250 customers to transition to MiVoice Business. Don’t delay… This promo ends June 30th.
- Mitel has rolled out a loyalty program aimed at migrating Hospitality customers from their SX-200 ICPs to its industry-leading MiVoice Hospitality Suite. Take advantage of big discounts - whether you manage a hotel in a city square or a resort by a peaceful lake.
- TCI makes it easy for the public sector to access the exclusive pricing Mitel has arranged with Sourcewell - the contracting agency that serves education, government, and non-profit organizations.
Contact me today to discuss how TCI’s products and services can help your organization get more out of its technology investments – now and in the future.
Tom Cornbrooks, President
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Attn. Assisted Living communities… How TCI Managed Solutions connect Your Residents, Families & Caregivers |
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TCI designs, deploys and supports the technologies you need to bring your entire senior living community together.
We offer a full suite of integrated services, bringing the ‘TCI Advantage’ to your community with Managed Voice, Core Network, Wi-Fi, and IT Security to connect and protect what counts…
TCI Host
Connect your community with Mitel-powered communication features and built-in mobility, customized app integrations, professional cloud, on-prem and hybrid deployments, and 24/7 support.
- Voice & Unified Communications as a Service (UCaaS)
- All-in-one Phones, Video Meetings, and Messaging
- Integrations with Your Business Apps
TCI Connect & Manage
Managing a complex communications infrastructure is no simple task. We handle the day-to-day details so you can focus on your strategic priorities.
- Wired Infrastructure & Managed Wi-Fi, Data Centers & Broadband
- 24/7 Help Desk, Monitoring, Alerting, Response & Resolution
- Asset Management, Data Backups & Recovery
TCI Secure
Rest easy knowing your systems are protected with multi-layered security solutions. TCI manages a broad array of defenses on your behalf partnering with proven global security leaders.
- Next-Generation Firewall and Management Solutions
- Patch Management, Wireless Security, and Backup/Recovery
We back up your Assisted Living technology with outstanding TCI support…
TCI's customized technology and communications services keep your families and caregivers in touch, providing the peace of mind they deserve and expect.
Let’s talk about new ways to serve your Assisted Living Community: Contact your local TCI experts at (703) 321-3030 or GetHelp@tcicomm.com.
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Using Microsoft Teams? Mitel announces No-cost Integration with MiVoice Business + MiCollab |
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As hybrid work continues to expand, and Unified Communications capabilities continue to evolve, more customers are looking to integrate their Mitel telephony solutions with their Microsoft infrastructure.
In an environment where Microsoft Teams has already been selected or installed, many customers are looking for a user experience that retains full access to Mitel’s powerful communications capabilities.
Mitel has announced an important update to its MiVoice Presence Sync service and Mitel Assistant:
- Mitel telephony presence information is now visible in Teams, Outlook or anywhere Microsoft presence is visible.
- Brings call history directly into the Mitel Assistant client, which is free to download.
- Mitel Assistant in “Telephony Only Client” mode provides a simple easy-to-use user interface.
- No extra investments in Microsoft licenses are required.
Mitel Assistant in tandem with the Mitel softphone provides a blended Mitel + Microsoft Teams environment:
- Removes the need for customers to go to Microsoft E5 / Phone System License
- No need to pay additional fees for your DID (Direct Inward Dial) number to be hosted by MS Teams
- Integrated user experience
- Will let your Microsoft Teams users know when another user is on a phone call
Mitel Call Server presence integration for MiVoice Business
For businesses using Microsoft Teams together with Mitel call control platforms, your users can be busy in the Microsoft Teams system (for instance when attending a meeting) as well as in the Mitel system (busy on a phone call).
Mitel now provides existing Microsoft users with Mitel Call Server presence information as part of Microsoft user presence information. This feature requires the Mitel customer to have a UCC License and Software Assurance (SWA) active on their Mitel call server system.
Once installed, users get access to the following:
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Dialpad & Directory Search, which supports manual phone calls from the dialpad or you can search using the corporate directory or Outlook contacts to initiate phone calls. Mitel Assistant will show presence information for searched contacts so that the user can know whether a user is busy or free to take a phone call.
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Call History will give the users on MiVoice access to Mitel Call History in a dedicated tab. The user can stay within the Microsoft Teams Client when initiating calls from the call history. The user will also see presence when originating from call history.
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Speed Dial - Users can search the corporate directory or personal Outlook contacts and add the speed dials that will show up as contact cards including avatar pictures and phone number information. Mitel Assistant will also show presence information for Speed Dials.
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Escalate chat to phone call - Mitel Assistant also offers the user the possibility to escalate a direct chat to a phone call by clicking on the Mitel Assistant icon at the bottom of the chat view.
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Optimized Mitel Softphone - When initiating a phone call from Microsoft Teams using Mitel Assistant, the new optimized experience using the MiCollab Telephony Only Client mode has been developed to provide the user with a discrete call floater window, that can be used to control the call without leaving the application in focus (for instance Microsoft Teams). The user can choose to use the floater in a collapsed layout or expand it to access all mid-call features, including Mute, Dialpad, Audio device management, Hold, Conference & Transfer.
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Desktop phone or softphone - The user can either control the Mitel desk phone or use the built-in softphone to use the computer audio for calling. If needed the user also has access to more MiCollab functionality by expanding the MiCollab tray bar icon with access to Dynamic Status, Call History, Visual Voice Mail, and Settings.
Let Mitel be your Voice in Teams. Easy Upgrade. Free to download.
Mitel Assistant can be found in the Mitel Software Download Center as well as in the Microsoft Teams Store and users can easily install it into their Microsoft Teams client. To get full customer value out of the solution, Mitel Assistant should be used together with MiCollab in Telephony Only client mode.
If you are interested or have questions, just let us know. Contact your local TCI experts at (703) 321-3030 or GetHelp@tcicomm.com.
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Existing MiVoice Office 250 Customers… Act before June 30th to arrange a Discounted Path to MiVoice Business |
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Following Mitel’s end-of-lifecycle announcements about MiVoice Office 250, this migration program has been rolled out to provide existing Office 250 customers with a smooth transition to MiVoice Business.
Mitel is offering no-charge or discounted MiVoice Business licensing arrangements for MiVoice 250 customers. This program also supports the transfer of the remaining months of MiVoice Office 250 software assurance (SWA) to MiVoice Business SWA.
Mitel has evolved MiVoice Business to cater to the needs of any size organization and provides a full range of deployment and commercial options.
- Mitel recently introduced a new SMB Controller to address the smaller customer or branch office segment for MiVoice Business, which offers Enterprise-level features in a small business package for up to 150 users. This is the perfect solution for customers previously on MiVoice Office 250.
- MiVoice Business can be implemented as a one-time CapEx investment or you can choose a monthly subscription offering.
- MiVoice Business can be deployed on-premises, in your private cloud, or in a public cloud (either AWS or Azure).
Contact us today for help with your buying and migration decisions: (703) 321-3030 or GetHelp@tcicomm.com.
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Hospitality Loyalty Program for SX-200 ICP Customers |
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You’ve trusted your property's communications with Mitel for years…
We know how vital it is for you to provide the best guest experience while making it as efficient and smooth as possible for your staff to run their daily activities.
Whether you have a big hotel in a bustling city square or a series of cottages by a peaceful lake, having the latest communications and collaboration tools is essential to provide a positive guest experience.
Mitel’s new Hospitality Loyalty Program protects your current investment and enables you to benefit from incredible discounts when switching to Mitel’s flagship software platform for hospitality - MiVoice Business Hospitality Suite.
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Serving the Public Sector… Get Responsible, Reliable Communications without the Hassle of Procurement |
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Governments require a unique mix of features, flexibility, and economy in their telecommunications solutions. TCI enables organizations in the public sector to increase productivity with seamless communications solutions tailored to their unique needs.
Challenges You Might Be Facing
· Every crisis needs a tailored response - No matter what their size, emergencies cause both uncertainty and confusion. A one-size-fits-all communications system hampers your efforts to tailor and enhance public safety alerts and limits your ability to take advantage of proactive solutions.
· Taxpayers expect cost-effective solutions - Being able to demonstrate to taxpayers that communications, services, and access will be heightened while being judicious with the budget goes a long way to building credibility.
· Resources - Outdated telecommunications technology is expensive to maintain, making it hard to invest in new initiatives.
· The demand for smart services is growing - With sensor technology and the Internet of Things (IoT), agencies can manage assets and resources more efficiently as they meet consumer demand for smart infrastructure.
How the Right Communications Can Drive Results
· Enhance public safety - Your communications system should extend the possibilities of mass notification, enabling you to message the entire community or target only affected neighborhoods.
· Easily integrate - The system should streamline interoperability with other applications, like G Suite. Its APIs should need minimal coding to solve unique communications needs.
· Be forward-looking - Your system should be ready for technical advances such as artificial intelligence and the Internet of Things.
· Meet government mandates - Flexibility is critical to meeting new mandates and legal requirements.
· Reduce expenses - By lowering capital and operating expenses. UCaaS enables government teams to fund new projects.
Significant Discounts
Working with TCI as your local technology partner, Sourcewell members in the public sector – i.e., schools, non-profits and agencies – can purchase Mitel telecom solutions without issuing an RFP, including:
· Public Cloud
· Private Cloud and On-site Systems
· Contact Center
· Team Collaboration
· Mass Notification
· Business Phones
· Devices and Accessories
Mitel is the exclusive Sourcewell telecommunications equipment vendor based on its record of innovation, product quality, customer service, pricing, and overall market leadership.
For simplified procurement and savings, get started with TCI today at (703) 321-3030 or GetHelp@tcicomm.com.
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Need Support? Moving? Expanding?
24/7/365
Nationwide Support
(800) 824-1001
DC & Baltimore Metro
Virginia, Maryland, DC
(703) 321-3030
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