P.O. Box #60785 Will No Longer Be Valid Starting January 14th, 2022.
A key factor in getting claims processed in a timely manner is correct claims submission, and Aetna Family Planning provides multiple options for you to choose from, including the sending of paper claims through the mail.
Aetna Family Planning will be replacing the current vendor, Change Healthcare (CHC), with Conduent for services related to the receipt and imaging of all paper claim and claim correspondence. The change in vendor requires a change in the P.O. Box number and physical location to which any Aetna Family Planning paper claim and correspondence are currently sent, specifically from P.O. Box #60785 in Phoenix, AZ to P.O. Box #982978 in El Paso, TX.
We are making you aware that the new P.O. Box, #982978, will be live and reflected electronically anywhere the P.O. box address is currently listed on January 14, 2022. Once the new P.O. Box is live, mail must be sent to the following address:
New P.O. Box
Aetna Family Planning
P.O. Box 982978
El Paso, TX 79998-2975
Mail will be forwarded from the old P.O. Box to the new P.O. Box for 12 months after 1/14/2022. To assist us in processing and paying claims efficiently, accurately, and timely, Aetna Family Planning strongly encourages practitioners and providers to submit claims electronically, when possible.
For additional information regarding claim submissions, either electronically or through paper, please feel free to review the following resources:
Both manuals will be updated with the new P.O. Box information prior to 1/14/2022.
Thanks for all you do!
