UPDATES FROM FALLON HEALTH - November 2022 | |
It’s the final countdown, part II | |
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We’re in the thick of AEP, and I hope your hard work is paying off. Thank you for keeping Fallon Health in mind for your clients. The Dec. 7 deadline (at 11:59 p.m.!) will be here before we know it, and we’re here for you with anything you may need.
Remember that you can make an online request for Fallon Health sales materials. And for any questions you have about our products, our Broker Relations team is standing by and ready to help—including on Saturdays through Dec. 7! Call us at 1-844-848-4931 (TRS 711) during our regular hours of 8:30 a.m.–5:00 p.m. from Monday–Friday, AND on Saturdays from 8:30 a.m.–3:00 p.m. Or send us an email at MedicareSalesBrokers@fallonhealth.org. You may also contact Nicolette Allsopp, Medicare Broker Relationship Manager, directly at 1-508-368-9262 or at nicolette.allsopp@fallonhealth.org.
Sincerely,
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Deb Daviau
VP of Medicare and Executive Director of NaviCare
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Fallon Health’s $0 plans are now everywhere | |
New for 2023, our Fallon Medicare Plus™ Orange Plan will have $0 premiums in Berkshire and Barnstable counties. That means that no matter where a member resides in our service area, they will pay $0 for our Orange plan. In addition, many of your other clients will see a reduction in their premium for 2023. If you need more information, please contact us. | |
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New Benefit Bank cards will be sent to all new Fallon Medicare Plus and Fallon Medicare Plus Central members and to those members who were issued cards in 2020. The cards will be pre-activated and ready for use, so members don’t have to do a thing except begin using them starting in January.
New cards for existing members will be mailed this month, and cards for new members will be mailed in December. These cards are valid for three years from the date of issue, which means members must hold on to them even after they spend their Benefit Bank balance for the year.
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If Fallon members have 2022 balances on their Benefit Bank card, Save Now card, and/or Healthy Food card, they can use them until Dec. 31, 2022. Balances on these cards do not carry over to the following year, and we want to make sure our members use their benefits and rewards to the fullest.
If your Fallon clients need balance information, here is where they can find it:
Benefit Bank card (Fallon Medicare Plus, Fallon Medicare Plus Central)
Save Now card (NaviCare®)
- 1-888-682-2400 (TTY 711), 24 hours a day, seven days a week
- myotccard.com
Healthy Food card (NaviCare)
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Recap of our network growth this year | |
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Fallon Health’s expansive group of providers and hospitals across Massachusetts grew in 2022, thanks in part to your suggestions. Here’s a recap of the network additions we told you about earlier this year:
- Sturdy Hospital, as well as their primary care physicians (PCPs) and specialists, are now part of the Fallon Medicare Plus, NaviCare and Summit ElderCare networks.
- Signature Healthcare PCPs and specialists, which were already part of the NaviCare network, are now part of the Fallon Medicare Plus network.
- Brockton Hospital, which was already part of the NaviCare network, is now part of the Fallon Medicare Plus network.
- Duffy Health providers are now part of the Fallon Medicare Plus and NaviCare networks.
Have more suggestions of providers or hospitals to add to one, or more, of our networks? Send them our way! And if you have any questions about UMass Memorial, please contact Broker Relations.
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Fallon Health supports family caregivers | |
November is caregiver month! Being a family caregiver has its good days and plenty of rewards. It also has its challenges. Fallon Health recognizes this, and it’s why we developed a free toolkit for new or experienced caregivers. This toolkit has helpful information about managing caregiver stress, overcoming obstacles, planning ahead, and much more. When caregivers download this free toolkit, they will also get an email subscription to our Caregiver Connection blog. | |
Streamline your Fallon enrollments with SunFire | |
Our SunFire online enrollment tool makes the enrollment process easier for your clients and for you (it includes a dashboard to track submissions). Access your account here. | |
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If you haven’t already, please check out the broker pages on our website. You can find information there about becoming a broker with Fallon and tools you can use if you are already a broker with us.
For more information, please contact our Medicare support team at MedicareSalesBrokers@fallonhealth.org.
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Our easy-to-reach Broker Relations team is available to you at every stage of the sales process—and for extended hours during AEP! We can provide you with personalized support over the phone from Monday–Friday during our regular hours of 8:30 a.m.–5:00 p.m., AND on Saturdays from 8:30 a.m.–3:00 p.m., Oct. 15–Dec. 7. | | | | |
