Diablo Water District September Update

September 2023

Insight Into Your Water Usage Is

Just A Click Away

Getting smart with water efficiency has always been a priority for the District, and we know our customers understand the impact their conservation has on our future. In California, saving water for years to come is critical. Smart meters give you control of your water usage with real-time and accurate readings, providing immediate benefits for today.

How do you access these readings? Through your personal profile in our portal. The Diablo Water District Customer Portal offers numerous benefits from the comfort of your home. Besides options to pay your bill or sign up for auto withdrawal, you can take control of your usage before receiving your next bill.

Utilizing leak alerts is the best way to eliminate surprise bills that drain our resources and your wallet. You can receive a text whenever 24-hour water use has been detected. Most leaks happen where we cannot see them, so live-time notifications eliminate leaks and avoid costly repairs and bills.

Customers have also found that viewing real-time usage uncovers water waste. Power outages and time changes can wreak havoc on irrigation timers. Want to know if your sprinklers are going off in the middle of the night? Check the portal and discover trends in your water usage to identify where you can increase water efficiency. You can also set consumption or billing threshold limits to alert you when you have exceeded those maximums.

Take advantage of the smart technology at your fingertips and visit your customer portal. You can effectively and efficiently manage your water usage while supporting our mission for a sustainable water future.

View Your Real-Time Water Usage Today!

Fall into Savings with Smart Irrigation

As the seasons change, so should our outdoor watering schedules. Summer days are behind us, and although we are still experiencing warm days, fall brings mild temperatures and less daylight. Small adjustments to your outdoor watering schedule can add up to big savings.

Smart irrigation controllers are a great way to easily control your irrigation settings. Don’t wait to be reminded to reduce your watering schedule by receiving a higher-than-normal water bill. Smart controllers allow you to conveniently adjust and program multiple watering schedules for different seasons from anywhere. They allow you to optimize water usage and reduce waste by using real-time weather data to delay or skip watering when the weather isn’t ideal. When it's raining or excessively windy, the controller can skip a scheduled watering session, saving water and reducing water bills.

While there is an initial cost to purchasing a smart irrigation controller, the long-term savings are substantial. You can also take advantage of rebates that we offer. The specific settings and water conservation features a smart irrigation controller offers not only help you save money while maintaining healthy plants but also support our mission of environmental responsibility.

Don't Miss Out on Conservation Rebates!

Keep it Clear: Unobstructed Meter Boxes and Fire Hydrants

Keeping meter boxes and fire hydrants unobstructed is not just for emergencies – it ensures efficiency in our work and timely repairs and maintenance for everyday operations. Keeping meter boxes and hydrants on your property accessible is important. Here’s what you can do to help us serve you better and ensure safety for all:

Ensure there are no overgrown bushes, debris, or landscape materials such as bark, dirt, or gravel near your meter box or hydrant.

Avoid parking vehicles or placing heavy objects in front of your meter box or hydrants.

Maintain adequate clearance around your meter and at least three feet for hydrants.

We love hearing from you.

UPCOMING MEETINGS & EVENTS

September 23rd - Heart of Oakley Festival 11 am - 5pm (Civic Center Plaza)
September 27th - Regular Board Meeting 6:30 p.m. (In-person or Virtual Attendance)

Lobby Hours: Monday – Thursday, 8 a.m. – 5 p.m.

Our Customer Service Team is available by phone on Fridays until 4 p.m.

Emergencies: 24 hours / 7 days per week

Phone: (925) 625-3798 • Email: customers@diablowater.org

Mailing Address: P.O. Box 127, Oakley, CA 94561

DIABLOWATER.ORG