September 2021 | Issue 46 |
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HEALTHeLINK is again participating in NCQA’s Data Aggregator Validation program audit, which helps ensure the validity of clinical data used for quality reporting and other initiatives. The program saves organizations time and money as part of the Healthcare Effectiveness Data and Information Set (HEDIS®) reporting process across all layers of the health system.
NCQA’s Data Aggregator Validation program evaluates the HEALTHeLINK’s ingestion, transformation and output of clinical data to support data integrity. This gives health plans, government entities and care delivery organizations confidence in the validity of the clinical data they are using from HEALTHeLINK for quality reporting, value-based contracting, closing gaps in care and other initiatives.
HEALTHeLINK will be reaching out to its data submitters throughout September and October to complete the Primary Source Verification (PSV) part of this audit. If you have any questions about this initiative please reach out to Steve Gates at sgates@wnyhealthelink.com.
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CUSTOMER SATISFACTION AND USAGE SURVEY |
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As has been done over the last couple years, the New York eHealth Collaborative (NYeC) has commissioned a Customer Satisfaction and Usage Survey, to be administered by NORC at the University of Chicago, an independent non-profit research organization.
HEALTHeLINK encourages all our participants to respond to this survey. This survey asks about a participant’s use of HEALTHeLINK services in the delivery of care, as well as satisfaction with those services. Results from the survey will be used to improve the health information exchange services provided by HEALTHeLINK and the Statewide Health Information Network for New York (SHIN-NY).
If you have further questions, please contact the NORC at the University of Chicago survey team at SHIN-NY@norc.org or call them at 800-975-2754. Any questions for HEALTHeLINK can be directed to Patti Burandt at pburandt@wnyhealthelink.com or by calling 716-206-0993 ext. 322.
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COVID-19 VACCINATION ALERT UPDATE |
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As of August 31, 2021, HEALTHeLINK is displaying COVID-19 vaccines in the HIE to account for future administration of additional doses (up to 6 doses). These doses will also appear on the daily COVID-19 vaccine reports sent to participants that have alert notifications enabled. This change was made per guidance received from the CDC and NYSIIS to display vaccine doses as reported by the administering facility. |
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TIPS FOR HEALTHeCOMMUNITY PORTAL 3.0 |
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HEALTHeLINK migrated to a new Portal mid-July. There have been some recurring themes, so we are passing on some tips you will find useful.
- Check to make sure your date, time and time zone are correct on your computer and within 3-5 minutes of the current time. If it keeps reverting to the incorrect time, the time on your server might need to be updated.
- Turn off pop-up blockers.
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Allow emails from noreply@wnyhealthelink.com.
- Click “Forgot Password” to reset your password. All users can now reset their own password without the assistance of their Authorized Contract or HEALTHeLINK.
- In your AC portal, refresh your screen if it is stuck after approving your user list.
- If using Internet Explorer, clear your cache after verifying your user list.
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If you continue to have log-on issues, please contact our Help Desk at support@wnyhealthelink.com or 1-877-895-4724.
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DUO MOBILE LAUNCHING MOBILE APP |
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Starting on October 11 you will see a new look for Duo Mobile as Duo will be releasing a new version of the app. The core functionality will not change and you will still be able to use all the features that were in the previous version. The update is designed to improve your experience with the app and contains an updated user interface.
If you have automatic updates enabled on your phone, the app will update on its own. If automatic updates are not enabled on your phone, you will need to update the app manually by going to your phone’s app store. It is important to note that previous versions of the application will continue to work normally after the new version has been released but it is always a good idea to keep software up to date on all devices.
HEALTHeLINK has no control over the deployment of the new mobile application. While the app should update seamlessly and import all your current data, if you have any issues with using Duo as your second factor of authentication, contact our Help Desk and we will work with you to resolve the issue.
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2021 SHIEC ANNUAL CONFERENCE |
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At the recent SHIEC Annual Conference held in Arizona last month, HEALTHeLINK’s Dan Porreca and Sarah Cotter presented on “Certified Use of HIE Data to Support Multi-Payer Quality Measurement Programs.” |
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Also at the conference, it was announced that SHIEC and Network for Regional Healthcare Improvement (NRHI) have plans to formally affiliate on October 1. The new organization, Civitas Networks for Health, will be a national collaborative comprised of member organizations working to use health information exchange, health data, and multi-stakeholder, cross-sector approaches to improve health. HEALTHeLINK is one of SHIEC’s founding organizations.
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HEALTHeLINK'S GUIDE 2 BETTER CARE NOW AIRING |
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HEALTHeLINK’s new Guide 2 Better Care segments began airing in July and run every Wednesday during the 4pm and 11pm newscasts on WGRZ-TV, Channel 2. Throughout the year, local health care leaders provide education about HEALTHeLINK as well as highlight the value and benefits of health information exchange here in Western New York. To view the segments, click here.
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ADOPTION
Percent of WNY practices who participate with HEALTHeLINK: 87%
Total number of patient consent forms signed: 1,426,586
Total results available through HEALTHeLINK: 304,432,994
Total number of patient record look up queries in HEALTHeLINK from January-August 2021: 3,248,026
Total number of practices sending data to HEALTHeLINK from their EHR: 460
Total number of practices getting results delivered from HEALTHeLINK into their EHR:452
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NEW DATA SOURCES
Adult Medical Services
Bartels Powalski Weissman MD PC
Dent Neurological Group
Great Lakes Surgical Associates
John P Ward DO
Niagara County Department of Mental Health
Northeast Medical PC
WNY House Physician
For a complete listing of data sources and participating practices, click here!
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PATIENT RECORD
LOOK-UP TOP USERS
Hospital Users
--Kaleida Health System
--Roswell Park
--Niagara Falls Memorial Medical Center
--ECMC
--Catholic Health System
Physician Practice Users
--General Physician PC
--Dent Neurologic Institute
--Buffalo Medical Group
--WNY Urology Associates
--University Neurology
--Landmark Medical
--Roswell Park Oncology PC
--Windsong Radiology
--The Chautauqua Center
--UB Neurosurgery, Inc
Other Participant Users
--Greater Buffalo United Accountable Healthcare Network
--Health Homes of Upstate New York
--ConnectLife
--Erie County DOH
--NYS Public Health
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Proud to be part of the Statewide Health Information Network for New York (SHIN-NY)
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