The Office of Community Living (OCL) within the Department of Health Care Policy & Financing (HCPF) has the following information to share below:

Announcements:

• Care and Case Management (CCM) System Implementation

• HCPF Annual Stakeholder Webinar

• REMINDER: ARPA 6.06 - Dollars to Digitize (D2D) Round 2, Apply by Thursday, Aug. 31, 2023

• REMINDER: Apply for an ARPA 7.02 Member Emergency Preparedness Surviving In Place Battery Backup Power Supply System

Announcements

Care and Case Management (CCM) System Implementation

The new and long anticipated IT platform for Long-Term Services and Supports (LTSS) Case Management in Colorado went live for case managers on July 5, 2023. Case Management Agencies will use the CCM system to manage and document case management activities and maintain member records and it will replace two other systems when the transition is complete. Following are some highlights:

• The process for case management agencies notifying counties of functional eligibility, which triggers the financial eligibility process, has not changed with the implementation of the CCM.

• The interface between the interChange and the CCM, which sends member health benefit information (CBMS Aid Codes) from the interChange to the CCM is working successfully.

• Interfaces between the Medicaid Management Information System (MMIS) interChange, the CCM and the Bridge interChange are functioning as designed; case managers can complete a member’s initial enrollment or Continued Stay Review assessment and support planning process in the CCM successfully by following the provided desk aids.

• Most calls to the CCM Support Call Center are a result of an expected “learning curve” for users of a new, complex system; password resets or changes needed to their user security role; cleaning up data migrated from legacy systems to the CCM; and questions related to the location or data migrated from the previous systems into the CCM. Some of these issues have impacted Prior Authorizations Request (PAR) submission in the Bridge and those issues are being addressed both individually and systematically by the vendor.

• The most significant issue related to member services is that the ULTC 100.2 and Service Plan data from the BUS has not yet been migrated to the CCM. This requires an alternate, interim support planning process (until the data is migrated) for members who began their initial or annual planning process in the BUS before the transition, but did not finish it, or for members who require revision to services for plans completed in the BUS.

• This situation does not prevent the authorization of services to be completed in the Bridge.

• An interim process has been developed to use in these instances and direction is being provided to agencies via desk aids and demonstrations.

• Direction has been provided on how to complete revisions in the CCM in the interim via operational memo.

• Case Management support will be transitioned to internal OCL resources from a call center effective Aug. 21, 2023, to improve response time and user experience.

• There are over 250 FAQs posted to the website

• There are 48 Job Aids available

• Fourteen hours of training provided to case managers, with an additional 4 hours for supervisors.

• Forty post GoLive demonstrations on 30 topics provided for two weeks post GoLive.

• CCM Support Call Center average daily call volume per week has decreased from 10 to 5 from week one to week three of implementation.

This transition has required substantial time commitment from Case Management Agencies and their staff and presents an incredible amount of change. Despite this, they have not missed a beat and continue to “lean in” and do what it takes to work through the challenges that a project of this magnitude presents.

If you have an LTSS case manager or you work with one, please understand that you may experience your case manager requiring more time to complete work in the system than usual. We appreciate your understanding and patience during this adjustment period.

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HCPF Annual Stakeholder Webinar

Thank you to the approximately 1,000 attendees who joined the Department of Health Care Policy & Financing leaders for our Annual Stakeholder Webinar on Aug. 8, 2023. This event shared what we accomplished together last year, addressed priorities for this fiscal year, and heard stakeholder feedback and comments. Materials are posted on our website.

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REMINDER: ARPA 6.06 - Dollars to Digitize (D2D) Round 2, Apply by Thursday, Aug. 31, 2023

This is a reminder that the application deadline for Dollars to Digitize (D2D) Round 2 is Thursday, Aug. 31, 2023!

As a reminder, the purpose of the ARPA 6.06 D2D project is to provide funding to home and community-based services providers to digitally transform their care delivery. Funding will include investments in upgrading or implementing electronic health record systems to be able to better coordinate care, access real-time information through health information exchanges, and the purchase of tools necessary for the delivery of virtual services.

Please see the Aug. 2, 2023, D2D informational webinar recording to learn more about this opportunity.

If you’re interested in applying, please visit the ARPA 6.06 Grant portion of the ARPA webpage.

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REMINDER: Apply for an ARPA 7.02 Member Emergency Preparedness Surviving In Place Battery Backup Power Supply Systems

HCPF has recognized the importance of being prepared for a power outage emergency for individuals utilizing life-sustaining medical devices. With funding made available through the American Rescue Plan Act (ARPA) and in collaboration with The Center for Inclusive Design and Engineering (CIDE), we will be distributing Battery Backup Power Supply Systems to eligible Health First Colorado members, assisting them in having the necessary equipment to be better prepared and in maintaining their health, safety and independence.

If you are interested in getting a Backup Power Supply System, please complete the application. Once received, the application will be reviewed, information verified, and a determination made if the applicant qualifies. There is a limited supply and a final decision will be made on eligibility and the availability of devices. All applicants will be notified of their results within two months of receipt of the application. All questions should be directed to Julia Beems at 303-315-1284 or julia.beems@ucdenver.edu.

For more information about the project visit the Surviving in Place webpage.

Need to Make an Accommodation Request for One of Our General OCL or ARPA-Related Stakeholder Meetings?

Reasonable accommodations for all OCL- and ARPA-related stakeholder meetings will be provided upon request for persons with disabilities. Auxiliary aids and services for individuals with disabilities and language services for individuals whose first language is not English may be provided upon request. Please notify John Barry at 303-866-3173 or John.R.Barry@state.co.us or the 504/ADA Coordinator at hcpf504ada@state.co.us at least one week prior to the meeting to make arrangements.

📅 General OCL Meetings are on the OCL Stakeholder Engagement and Calendar webpage.

📅 ARPA-Related Meetings are on the ARPA Stakeholder Engagement and Calendar webpage.

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