PAYMENT TRANSITION QUESTIONS

Thank you for your patience as we work through the transition process of the association's banking partner. We've received an overwhelming amount of questions regarding the transition process, following the communication from CCMC earlier this week. Your onsite team has been working diligently to respond to all questions and get clarification from the CCMC Financial Services Team to help support you all during this transition. Below you will find questions and answers to help you better understand the steps needed at this time.

We recognize this is a lot of information. Please ensure you thoroughly review the below information and reach out if you need further clarification. It has been helpfully broken up into sections based on how you pay your quarterly assessment.

Sincerely,

Alex Wright

Superstition Mountain Comunity Manager

To ensure payments are processed before the due date, please complete the action required for your account according to the instructions below prior to August 15. This will ensure no interruption to your recurring payment processing and no late fees. If you have trouble with the actions below, please reach out to one of the following resources.

*Note - while Superstition Mountain does not have a payment due until October 1, 2023, the existing payment processor will begin returning payments sent to the old address after August 15.

Alliance Association Bank Customer Service: 844-739-2331

Onsite Management Team: 480-983-6773

CCMC Customer Service: 833-301-4538

ACTION REQUIRED: Pacific Western Bank Recurring Payments

This step only applies to those currently set up on Pacific Western Bank Recurring Payments.

Step One - Login to your Pacific Western Bank portal here to stop your current recurring payments. Follow the step-by-step listed below once you have logged in to delete the recurring payments.

HOW TO DELETE MY RECURRING PAYMENT (PWB)

For issues removing your Pacific Western Bank Payments, please get in touch with Pacific Western Bank Customer Service: 888-705-0600.

Step Two - Login to your Alliance Association Bank portal here and create a new portal account for Alliance Association Bank, and set up a new recurring payment. You will be prompted to "add a property" after creating your user account. You will need the following information to complete this step:

• Management Company ID (6675)
• Association ID (000237)
• Property Account Number (listed on your statement, typically 5-6 digits long)
• To obtain your account number refer to your statement or contact the site office: TWalker@ccmcnet.com

HOW TO SET UP A NEW RECURRING PAYMENT (AAB)

For questions related to setting up an account, don't hesitate to get in touch with the customer service team at Alliance Association Bank Customer Service: 844-739-2331

ACTION REQUIRED: Bill Pay

Simply update your bill pay option with your personal bank account, ensuring payments are mailed to the new address for processing.

Make checks payable to your community association:

Superstition Mountain

c/o CCMC Processing Center

PO Box 93327

Las Vegas, NV 89193-3327



Alliance Association Bank Customer Service: 844-739-2331

ACTION REQUIRED: Personal Check

Continue to deliver your personal check to the onsite office at 3977 S. Superstition Mountain Dr., Gold Canyon, AZ 85118, or update the mailing address for payment processing.

Make checks payable to your community association:

Superstition Mountain

c/o CCMC Processing Center

PO Box 93327

Las Vegas, NV 89193-3327

ANSWER:

Residents enrolled in ACH (Direct Debit) through CCMC will receive an authorization email from Alliance Association Bank (noreply@allianceassociationbank.com) upon transition. CCMC anticipates this will occur in the next few weeks. This email will request one-time authorization through a secure email to continue to have your payments automatically withdrawn. If you provide this authorization, you won't need to do anything else after this step.

Homeowners who do not respond will be deactivated from automatic withdrawal and be required to utilize one of the other payment methods (check, bill pay, or Alliance Association Bank recurring payments), or to sign up again for ACH with AAB directly.

Below is a sample email so you know what to expect.

AAB offers a full range of banking products and services designed for the specific needs of the community association industry, including:   

• Free lockbox service for all owner payments. 
• Recurring echeck and one-time credit card/ debit card payment options via CCMC’s website. 
• Increased FDIC coverage for depositors through CDARS and ICS programs. 
• Industry-leading online banking technology, including ACH, Positive Pay, and automated receipt of bank statements. 
• User-friendly signature card, with one card for all your association accounts and the ability to use DocuSign as an option. 
• Association loans available for renovations, capital projects, and insurance premiums. 

We appreciate your partnership and look forward to implementing these improvements for your community.  In the meantime, please don’t hesitate to contact your Community Manager.