Happy New Year!
I hope your 2023 is going well so far. Many of you are aware that I recently announced my retirement, effective Jan. 31. As I prepare to move on to my next chapter, I want to thank you, the customers and community we serve, for your tremendous support, your thoughtful input, and your continuing commitment to shape the future of Austin.
I hope you all will take time to read our recently released FY 2022 Annual Report, which provides a great overview of our recent initiatives to make the development process easier, faster, and more cost-effective for you.
The past few years have presented unique and significant challenges, from a global pandemic to a historic winter storm to record demand for housing. As the Development Services Department (DSD) adapted its services to address your changing needs through those events and more, many of you have also adjusted to new processes and provided important feedback to help us serve you better. I am grateful for those relationships and the vibrant community you continue to build.
Finally, I want you to know that José Roig, Director of the Austin Code Department, has been appointed to serve as interim director for DSD, effective Feb. 1. I know he looks forward to building on previous initiatives to improve your customer experience and the development process overall. I encourage you to support him in those efforts, and I look forward to watching what you all will achieve together.
Wishing you all the best in 2023 and beyond.
Sincerely,
Denise Lucas, Outgoing Director
City of Austin Development Services Department
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