The New TripAdvisor Plus

SERVING THE COMMON INTERESTS OF LODGING OWNER/OPERATORS SINCE 1946

October 6, 2021

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Friday, October 8, 2021 at 1pm

The Evolution of Hotel Safety in the Age of COVID

Presented by Charles Julian

Marin Management Inc. Safety Committee Chairperson

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https://us02web.zoom.us/j/88221130689?pwd=aWhoUDBNR1JwWldkNHYxaUpVTnkyUT09

Tripadvisor Plus New Reward Model,

Everything You Need to Know

By Pau Siquier, 4hoteliers.com

Six months ago, Tripadvisor announced its newest membership program Tripadvisor Plus, a new way to up your travel.

A quite innovative approach that unleashed lots of different opinions but also concerns from the hotel industry, especially related to price parity issues.

Tripadvisor has just announced a significant twist in its original approach (link to new Plus program) moving from a 'instant savings' (or 'discount' to travelers) model to a 'reward' one (to the same travelers but for future bookings and potentially cash out their rewards).

According to the company, its plan is to roll out the 'reward' model and gradually remove the 'instant savings' one from the market based on consumer and hotelier adoption.

The goal with this post is to provide the hotel industry all the answers to the many questions Tripadvisor Plus still raises.

The Culture Challenge

By Shep Hyken, hotel-online.com

Culture is one of the most important parts of customer service and customer experience. I’ve written numerous articles about this and have included a chapter on this topic in my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again, which by the way, is finally out. (Shameless plug: Get it today!)

It’s always been my philosophy that customer service is not a department. It’s a philosophy to be embraced by everyone in an organization. It’s part of the company’s culture.

In the past, I covered six steps to creating a customer-centric culture. These are still the right steps. But, I’d like to add some ideas from the new book to supplement this powerful process.

Six steps to creating a customer-centric culture...

Effective Workplace Training eTool

This etool provides practical information on regulatory requirements and the steps necessary for you to conduct effective safety and health training in your workplace.

As employers, you have the primary responsibility for protecting your employees by providing effective training.

Effective training instructs employees on general safe work practices and also provides specific information on the hazards they may encounter in their jobs and how to work safely. Benefits of effective training include:

safer work practices
reduced injuries and illness and their associated costs
improved productivity and product quality
strengthened morale
teambuilding

To help you train your employees, see:

When Employee Chooses to Work from Home, Who Pays the Costs?

By David Leporiere, calchamber.com

As a result of COVID-19, many of my employees have been reluctant to come into the office to do their jobs. In an effort to retain my employees, I have allowed employees to work from home if they felt uncomfortable coming into the office. Recently, several of the employees who chose to work from home have asked me to reimburse them for things such as internet and cell phone costs. Since these employees chose to work from home, do I need to reimburse them for these types of expenses?

8 Tips for Conducting an Excellent Remote Interview

By Rae Ringel, hbr.org

Remote interviewing is here to stay, as the pandemic and its evolving offshoot, the Great Resignation, continue to reshape the modern workplace. Today’s job hunters aren’t just looking to boost their salaries. They’re also seeking flexibility, well-being, and a workplace culture that aligns with their own values and sensibilities.

Interviews that delve into these topics can give both parties valuable information about whether a prospective employee is likely to feel fulfilled and engaged at a particular organization.