Hello Homeowners!
Winter is coming! As the weather cools down, we have several reminders and updates for you. We appreciate all you do to help our cleaners bring you a thorough and efficient cleaning. For these next few months, we hope you will keep the following reminders and updates in mind:
Seasonal Cleaning Extras Checklist:
We typically see that our clients have a need for some seasonal spruce ups around this time. These additional tasks may take about 15-30 minutes to complete. depending on your home.
- Brush or wipe down of ceilings and walls
- Ceiling Fans
- Baseboard washing - we can get to the stuff behind the bigger furniture if you pull it out for us.
- Mud Room Vacuuming/Mopping
- Special Attention to Outer Doors and Thresholds
- Wipe down of a cleared out closet or pantry
These additional tasks may take an extra 15-30 minutes to complete and may be subject to our deep cleaning rate.
Our techs have the final word regarding whether their work is deep cleaning or not. This will always be discussed within and communicated with you before charging our higher rate.
If you'd like to add these extras, or if you need to schedule a seasonal deep cleaning, please email us so we can plan our timing as accurately as possible.
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A few reminders for this season;
- It is important to clear any clutter away that may hinder our ability to bring you a cleaning that is both thorough and efficient.
- Please be wary of leaving wax warmers turned on around your home. Hot wax is dangerous, and moving hot warmers creates a hazard in the household.
- Please refrain from giving our cleaners lists that are above and beyond what we have agreed to have scheduled for that day. If there are additional requests, please email us ahead of time so we can be sure to plan for timing and any other considerations ahead of your cleaning day.
- Don't forget to change out worn objects, including reusable toilet brushes
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Winter Weather
Please help us to stay safe in all seasons by keeping driveways and walkways clear of leaves, snow, and ice before we are scheduled to arrive at your home.
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Illness Reschedule
To prevent the spread of any common illness between homes, please reach out to us as soon as possible to reschedule appointments that might put our cleaners at risk of infection. We will do the same.
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Holiday Scheduling Requests
Due to our very full schedule, it is ideal to have at least 4 weeks' notice of Holiday Scheduling Requests so we can do our best to fulfill those needs.
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Holiday Gratuity
For the holidays, many of our clients prefer to pass along a larger gratuity to show their appreciation for our continued hard work all year round. Some wish to send a tip to be dispersed among the whole team rather than just one cleaner. Some just want their holiday bonus to go to the person who has cleaned their home most frequently throughout the year. We are grateful no matter which way you choose to show your generosity.
If you wish to give a holiday gratuity, your options are as follows:
- Add a tip to your upcoming cleaning bill/payment, either for a specific cleaner, multiple cleaners, or the entire team. Just let us know how much and for whom.
- Leave a cash tip, card, or gift with your cleaner's name on the envelope the day of your cleaning appointment.
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Your cleaner's Venmo account is listed here
We would like to be able to get these bonuses out to our cleaners before the Holidays. Our target date is 12/9/2021.
As always, thank you for choosing Karma Diva for your cleaning needs. We appreciate your efforts to create a pleasant atmosphere for us throughout the year!
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Feedback
We are proud to have a team of house cleaning professionals that is so dedicated to steady communication and attention to feedback. Our cleaners really thrive when they are receiving kind and accurate feedback on a semi-regular basis.
Please keep an eye out for occasional follow-up emails with a rating scale for each cleaning. We find this extremely helpful in keeping our techs informed regarding the consistent quality of their work.
For our Seasonal Customer Satisfaction Survey please click here.
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Please note that some of our Terms & Conditions have changed, please make sure to review them here.
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Please click here for Auto-Gratuity options, including the option to include gratuity on your recurring invoices.
100% of all gratuity paid goes directly to your technicians.
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Our Recurring Cleaning Rate is $40/hr and includes the following fee schedule for late cancels/reschedules:
4-7 days notice = flat rate $50 fee
72 hrs notice = 50% cost of regular service
48 hrs notice = 75% cost of regular service
24 hrs notice = 100% cost of regular service
Exceptions may be made for emergency conditions such as an act of Nature.
Lockout Policy:
$50.00 lockout fee whether or not we gain access.
If our team is unable to enter your home at the agreed time of service we will wait no more than 30min.
Our Deep Cleaning Rate is $42/hr: We do defer to our techs regarding whether or not we should charge a deep cleaning rate but in general this rate applies for all areas that haven't seen cleaning 7 weeks or more, or any cleaning that includes the following list:
- Full brushing down of walls and ceilings
- Tops of doorways, ceiling fans, etc. that we may need to stand on a step stool to reach effectively
- Tilt in Windows
- Refrigerators
- Ovens
- Large Floor Surfaces done on hands and knees
- Excessive Hair or other debris
- Anything that needs extra elbow grease
- Any area that has not been cleaned in more than 7 weeks could also be considered deep cleaning.
We are in the beginning stages of putting together a division for Organizing Services that will be billed at a higher rate. If this is something that interests you, please reach out and we can discuss whether your task is a good fit for our team.
Pet Care Services are going strong! We have been continuing our trainings in First Aid and are soon to be connecting with an Animal Behaviorist to help us hone our skills even more!
30 minute visits are $20
Overnight Care for dogs is $75/night + $20/additional animal
Additional fees for medication, travel, or grooming
Consider us when making holiday travel plans.
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Take the guesswork out of what products are safe in your home!
Grove Collaborative offers a selection of brands chosen for non-toxicity, efficacy, and sustainability at affordable prices. They are currently offering cleaning essentials, home & pantry items, personal care, wellness, pet products, and more!
Your subscriptions create a personalized cart, with smart frequency and flexible deliveries so you can receive the essentials when you need them.
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Did you know?:
Electronic waste, or e-waste, should not go in with regular recycling. Objects like lithium batteries, computers, printers, cables and other electronics should be recycled separately. Check out earth911's Recylcling Search to learn where you can properly dispose of your e-waste!
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Donation Drives:
We currently have 2 item collection efforts running to donate clothing and goods to those in need.
Through December 2nd, we are collecting:
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Lightly used or new clothing, jackets, coats, and blankets and Blessing Bags to be distributed to 'Doing Our Part Eclectically (D.O.P.E.)' You can find their Facebook page here.
- If you’d like to financially contribute to D.O.P.E.:
- Venmo: @DOPE_DoingOurPartEclectically
- Cashapp: $DopeNonProfit
- PayPal
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Feminine hygiene products and diapers to be delivered to area shelters. - Donated to No More Secrets in Mt. Airy www.nomoresecretsmbs.org
Please email to arrange for donation pick up or consider our drop off location at:
Malelani Cafe - 6734 Germantown Ave, Philadelphia PA 19119
- Delicious Mediterranean Food and Great Local Music Often!
- Herbal tea blends, handmade in Philly.
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We are Hiring! If you know someone who might thrive in this business but needs someone to help structure and manage communications we would love an introduction!
Please keep us in mind if you hear of a friend or family member that needs some financial security while they work through their degree program or even for full time!
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Thank you for your continued patronage.
Sincerely,
Karma Diva
215.490.4050
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Karma Diva Green Cleaning
629 Maris St, Floor 1, Philadelphia, PA 19128
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