This Agency Management Newsletter is packed with great information and is provided by the Big "I" E&O program as a member benefit.
Check out the September issue!
Differentiating Your Agency From Your Competitors Customer Bills of Rights and Expectations
Creating a Customer Bill of Rights and Agency Consulting Group, Inc.’s Customer Bill of Rights
Process Engineering in Insurance Agents - How to determine if you are properly staffed and if it's the proper workload of your staff
How to determine if you are properly staffed… 

The Dangers of Outsourcing Payroll
Uncover the ways trusted partners may be ripping you off…  

Victim or Pragmatic Positive Mental Attitude (PPMA)
“It’s not what happens to you that creates your unique future, it’s how you react to it, as a VICTIM or with a PRAGMATIC POSITIVE MENTAL ATTITUDE (PPMA).”