Professional and Continuing Education
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Neuroscience of Customer Service
November 8, 2022
8:30 a.m.-4:30 p.m.
offered via Zoom
Improving Customer Service Through Science

Leverage Brain Science to Connect with Customer’s Minds & Hearts

YOU WILL LEARN:
  • How to add value to the customer experience
  • How to leverage our neural strategies of information processing to improve internal and external customer interactions
  • How the brain’s need for social connections influences the customer.

SO YOU WILL BE ABLE TO:
  • Increase your ability to hear the customer and be better heard by them
  • Use the BRAIN-based approach to improve the customer service experience
  • Successfully deal with difficult/angry customers
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