Composer John Williams is a master at his craft and instinctively knows how to use music to set the scene. He has a unique gift for tapping into emotions and creating a mood.

For the movie Jaws, Williams made both music and movie history with a simple intro melody of just two low reverberating notes. His brilliant score turned this fictional fish tale into a cinematic horror classic that still makes us think twice about taking a dip in the ocean!

The difference between what clients think is real and what actually IS real can add unnecessary stress to the home buying process. It's easy to reduce the fright factor by setting realistic expectations and communicating with consistency.

1) Set the scene. From the first moment of contact, Eagle's clients learn what to expect from us. We are responsive and friendly and treat every potential client with respect. They'll receive a quote as well as an overview of what to expect at the inspection. We encourage attendance and send email reminders to clients as well as the agents.

2) Set expectations. The day of the inspection, we arrive on time and and set the tone with humor and a smile. We tell our clients what they can expect, putting the age of the home into context for them. We explain we'll be reviewing what is visible and accessible, concentrating on "smart and safe" rather than cosmetic defects and won't do anything that is destructive, disruptive or dismantling.

3) Engage clients. We want our clients to be a part of the inspection process and accompany us around and through the house. We encourage them to ask lots of questions as we teach them about their house including how to turn things on and off such as the heating system. Our clients can always call us after the inspection and we let them know we'll keep in touch via email with helpful maintenance tips and more.