Final Mile Delivery Strategies

Final Mile (also called Last Mile) is a critical link in the supply chain, literally the last mile to the customer’s door. Efficient and timely order completion is critical for customer satisfaction and retention. The best Final Mile carriers use the following strategies to enhance their operations and ensure orders are delivered efficiently, intact, and on time.

  1. Optimal route planning using software and technology to minimize travel time, reduce fuel costs, and increase the number of deliveries per trip
  2. Multiple warehouse locations and proximity to customers to shorten transit times
  3. Freight optimization at the warehouse to build freight density per zip code, reducing or eliminating extra delivery runs and empty space in trucks
  4. Customer communication and delivery notifications to allow customers to make any necessary arrangements.
Customer Satisfaction is Everything

The main driver of success in almost any business is customer satisfaction. This is especially true in order fulfillment which is essentially a remote transaction. Positive experiences build customer loyalty and negative experiences damage brand reputation. What are the key steps both a shipper and a 3PL can implement to ensure a good outcome?

  1. Accurate order processing including seamless integration with e-commerce platforms
  2. Transparency and communication between all parties
  3. Efficient error-free order fulfillment with streamlined pick, pack, and ship processes
  4. Flexible delivery options using partnerships with various carriers
  5. Returns management process in place to provide a hassle-free experience
  6. Proactive problem resolution when needed to resolve issues.
Meeting the Demands of Online Retail

The explosion of e-commerce has created both opportunities and challenges and meeting those demands requires some pretty agile fulfillment strategies. Rapid sales growth seems like a nice problem to have until demand outstrips supply and orders are delayed or even canceled. Here’s how working with a 3PL can help manage the unique requirements of e-commerce fulfillment.

  1. Scalable order processing, order management systems, and efficient picking and packing can increase both volume and velocity when filling online orders
  2. Established partnerships with a variety of carriers providing volume discounts can optimize delivery options and lower expenses
  3. Inventory visibility provides accurate stock updates so stock levels can be maintained, and replenishment of high-demand products can be prioritized
  4. Packaging and shipping are time-consuming and expensive. Outsourcing to an experienced fulfillment company can reduce help costs and shorten order turnaround to better meet customer expectations.
ABOUT US
ShipRight is dedicated to providing the highest level of customer service to its clients. We listen to and partner with our clients, work hard to exceed their expectations through every interaction, and always stand behind our promises. Our experienced and committed team takes great pride in what they do and our goal is your success.

We offer a broad array of services including order fulfillment, contact center and final mile delivery. These can be utilized as stand-alone services or fully integrated to meet your needs. 

Benefit by leveraging our investment, infrastructure and experience so you can focus on the growth of your business. Contact us today and see how we can help you save time, money and stress.
Let's Talk
Contact Todd Flaherty, Partner to discuss your business needs.
Todd Flaherty | (207) 610-7748 | tflaherty@shipright.biz
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