JANUARY 11, 2023

It's important to follow all the guidelines for the Medicare Open Enrollment Period. OEP activity must be initiated by the beneficiary, not by the agent. Upon beneficiary request, agents may send marketing materials, schedule individual meetings, and/or provide plan benefit information by phone. But agents may not knowingly conduct any OEP marketing to MA members during OEP.

Keep in mind that OEP is not the only available enrollment period in which to sign up new beneficiaries. The GEP, IEP and SEP all provide options with which to assist beneficiaries in identifying the best health plan for them. If you need marketing materials, please contact your broker channel manager or the Molina Broker Services Unit.

Special notice: Icario will be CHANGING the email address used to update passwords for agents. If an agent is having any issues logging in, please email customer.service@icariohealth.com.

Holiday hours:

Our offices will be closed on Monday January 16 in honor of Martin Luther King Day. We will reopen on Tuesday January 17.

In Case You Missed It

Please visit the Molina Agent Center to learn about:

• Molina lines of business
• Partnership opportunities as brokers and agents
• Enrollment, Marketing and HRA Toolkits
• Molina agent resources and contacts
• Upcoming training and events 

The Broker Services Unit is available to answer your questions:

• Phone: (866) 440-9788
• Fax:      (866) 891-2422

On the Molina Broker Portal you'll find:

• Enrollment and disenrollment information
• Demographics
• Job aids
• Contracting and commissions information
• Book of business reports

• This document is not intended for marketing purposes or public distribution and is considered “Confidential Information,” as defined in your Agreement with Molina Healthcare, Inc. (“MHI”).
•  Any dissemination or distribution of this material is strictly prohibited and may result in corrective action up through termination of your contract with Molina Healthcare, Inc. 
• Agents must be ready to sell, which means certified, contracted, licensed in the applicable states and appointed by Molina Healthcare, Inc. in accordance with state law prior to engaging in the sale of Molina Healthcare products.