OCTOBER 12, 2022

Where do I find important sales information?

2023 Enrollment Toolkit

Many valuable enrollment materials are available in the Enrollment Toolkit on the Molina Agent Center, including our step-by-step Medicare Enrollment Handbook. The handbook covers enrollment requirements, available materials, initial contact, sales presentations, applications, and what new members can expect.

Molina Medicare Enrollment Guides

The official 2023 Enrollment Guides may be ordered from our Broker Services Unit or from your Broker Channel Manager. Download a request form in the Marketing Toolkit.

Information for All 2023 MA Plans and Products

You may request plan and product specifics by contacting the Broker Services Unit or your Broker Channel Manager.

2023 CMS Do's & Don'ts for Agents/Brokers

Issued in August 2022, this CMS publication lists appropriate and prohibited behaviors for agents selling MA/PD plans.

How do I submit an enrollment form?

The DRX/Connecture portals are now open for you to view.

No enrollment forms may be signed or submitted prior to October 15.

All enrollment submissions must be made no later than

two (2) calendar days after the application signing date. 

Electronic Enrollments

Telephonic Enrollments

Recordings

All sales calls with beneficiaries are to be recorded in their entirety, up through the enrollment. 

Disclaimers

Within the first minute of the call, agents must provide this disclaimer. The disclaimer cannot be made at the end with all the other disclaimers.

• “We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options.”

Job Aid

This is available for the telephonic enrollment process on the Molina Agent Center and from Broker Services. 

Submission

The agent uploads the completed Telephonic Enrollment Submission form into Callidus, then the Molina Telephonic Enrollment team assists them with the enrollment on a recorded line.

In-person Enrollments

The paper enrollment forms are found in the back of each enrollment kit. Be sure to complete the Scope of Appointment form and date it. Confirm proof of their Medicaid eligibility (if applicable). Paper applications may be submitted via:

• Fax: to the Molina Medicare enrollment fax line at (844) 541-6848
• Scanner: scan and upload into DRX/Connecture
• U.S. Mail: include the SOA (if completed) and send to:

How do I complete a member's HRA form?

HRA Completion and Training Guide

For specific information, refer to the HRA guide posted on the Molina Agent Center. Fillable HRA forms are also posted there.

DRX/Connecture

We strongly encourage all agents that are contracted and ready to sell for 2023 to complete an HRA on the DRX/Connecture site at the point of sale. The new iCario tool is located within DRX, and you may also access it directly from this link. Training and job aids are available for iCario on the Molina Agent Center. If completed on paper, the HRA may be uploaded along with the completed enrollment application via the iCario tool in DRX.

Email

If no other option is available to send the HRA form, you may submit the paper HRA by using the subject line Secure Broker Sales Medicare HRA and emailing it to: MolinaBrokerHRA@molinahealthcare.com.

U.S. Mail

As a last resort, you may mail the HRA form in the standard, CMS-approved, prepaid envelope.

How can I get marketing tips and resources?

Molina Agent Center

Some items may be downloaded on this site from the Marketing Toolkit.

Primary Sources

Your primary sources for ordering marketing collateral is via our Broker Services Unit or your Broker Channel Manager. Download a request form in the Marketing Toolkit.

What training is available?

Enrollment Options Training 

Please view our invitation and join us for live training this Friday October 14.

BCM Training Schedule

Check our broker training schedule for the state(s) you're interested in. Most Broker Channel Managers already have product training and enrollment options training scheduled. If you can't find what you're looking for, please contact your BCM.

Enrollment Job Aids

On the Molina Agent Center, you'll find enrollment job aids covering telephonic enrollment; completing HRAs; using iCario, DRX/Connecture, the Online Provider Directory and more.

Member Training

We have member-facing videos on the MAC that are great at explaining how Medicare works, insurance terminology, and more. These make a great refresher course for agents, too, about the importance of working from the member's perspective.

Who can answer my questions?

Information You Need

Please visit the Molina Agent Center to learn about:

• Molina lines of business
• Partnership opportunities as brokers and agents
• Enrollment and Marketing Toolkit
• Molina agent resources and contacts
• Upcoming training and events 

What's available?

On the Molina Broker Portal you'll find:

• Enrollment and disenrollment information
• Demographics
• Job aids
• Contracting and commissions information
• Book of business reports

Who knows?

Questions? Please contact Medicare Broker Services

HOURS: Monday - Friday 6 AM - 6 PM Mountain Time

Phone:  (866) 440-9788

Fax:      (866) 891-2422

Email: Broker@MolinaHealthcare.com

• This document is not intended for marketing purposes or public distribution and is considered “Confidential Information,” as defined in your Agreement with Molina Healthcare, Inc. (“MHI”).
• Agents must be ready to sell, which means certified, contracted, licensed in the applicable states and appointed by Molina Healthcare, Inc. in accordance with state law prior to engaging in the sale of Molina Healthcare products. Any dissemination or distribution of this material is strictly prohibited and may result in corrective action up through termination of your contract with Molina Healthcare, Inc.