YOUR SINGLE SOURCE VOICE + IT EXPERTS
August 2022 Voice & IT News
Award-winning, industry-certified, serving businesses for 35+ years... CTS helps you take advantage of technology that moves you ahead. Every month we explore the latest in Voice, IT, Networks, Managed Services, Mobility and Collaboration.  
  
Jeff Nolte, President
Call 800.787.4848 or Email
Welcome to CTS... Thanks for your business!
The Commercial Group -
Hanover, MD

Floura Teeter -
Baltimore, Philadelphia, Pittsburgh
Reducing Distractions & Protecting Privacy with Sound Masking
Today’s modern office typically features an open floor plan to make it more aesthetically pleasing and to encourage collaboration.

But with the increasing use of reflective surfaces - metals, glass and wood - has come a corresponding increase in the noise level, making employees feel less comfortable and more distracted. When this happens productivity suffers and companies can take a big hit to the bottom line.

A Practical Solution 

The implementation of sound masking technology offers a practical solution…

  • Employee stress, mental fatigue, burn out, and potential turnover are reduced.

  • Conversational distractions can be reduced and worker performance can be improved.

  • Speech privacy and confidentiality are easier to maintain.

  • Acoustic issues created by windows to meet LEED requirements for day lighting are overcome.

Ease of Use

With these systems, small zones, combined with fine volume and frequency adjustments, allow the masking sound to be customized for any facility. Networked control of settings and zones facilitates setup and takes the headaches out of making changes. Adjustments can be made in minutes without opening the ceiling or altering cabling. The technology is easy to retrofit and provides paging and music functions as well.

CTS offers sound masking solutions from industry leaders that can be customized for any work environment. Our experienced Sound Masking team ensures successful deployments on schedule and within budget.

Contact us today for more details about how sound masking can benefit your business: 800.787.4848 or jnolte@ctsmd.us.
Withstand the Changing Tides… How to accommodate Tomorrow's Workforce & Customers
Today’s workforce is precarious, and customers are more demanding than ever. The question of how to keep everyone happy is top of mind for many companies.

Tomorrow’s Workforce

Millennials now comprise the largest segment of the American workforce. By 2025, millennials will likely represent 75% of the global workforce. Gen Z is the next up-and-coming generation. Both Millennials and Gen Z grew up connected to technology. They carry similar expectations when it comes to their workplaces.

Tomorrow’s Customer

As more Millennials and Gen Z enter the workforce, the consumer demographic also shifts. Employees and consumers expect a 360° approach to communications.

Benefits of Mitel + RingCentral's Partnership 

RingCentral MVP combines every business need into one central location. Voice, video, and contact center are all in one place, streamlining the user experience. It offers touch points for contact and communication through every step of the consumer – and employee – journey.

RingCentral MVP also provides existing Mitel cloud solution customers with new capabilities. Existing employee tools can likely be integrated with RingCentral MVP, which works seamlessly with over 275 business apps and open APIs to support a smooth transition of existing processes. RingCentral MVP enhances existing Mitel cloud solutions by offering functionality such as:

  • Personal folders for organizing messages

  • Analytics features, including out-of-the-box reporting, real-time and historical reports, and cradle-to-grave reporting

  • Ability for both host and attendees to annotate, highlight and comment on a shared document during video meetings

Offer a stronger solution for both the tech-savvy employee and consumer to build a business that withstands the changing tides. Contact us to learn more at: 800.787.4848 or jnolte@ctsmd.us.
CTS-powered Beacon SIP Service… Savings with Sophisticated Capabilities
A more cost-effective method of delivering VoIP lines to old-school phone systems.

Thanks to its easy integration with older systems, SIP offers a host of VoIP-like features and multimedia setup capabilities that can enhance traditional phone systems in many ways.

  • Unified Outbound Caller ID – With traditional copper lines, the outbound caller ID is that of the actual line being used. Companies dislike that people can save the incoming number and call back. With SIP, every outgoing call will come up as the main company number.

  • Call Forwarding Access, Scheduled Call Forwarding, Call Blocking & Blacklisting, Cloud Auto-Attendant for Failover – Cloud auto-attendant can be set up to route calls to mailboxes that will subsequently email messages to pre-assigned users in case of Internet failure.

  • Online Access to Web Portal, Call Activity Reports – Can be filtered by date, incoming & outgoing calls, and total call volume by date/phone number.

  • Multi-Location Shared Phone Lines – A single group of SIP lines can branch out over several customer locations. Since all originate in the cloud and do not physically reside at each individual location, multiple company offices can share the same phone lines.

  • Flat-Rate Pricing & Competitive International Rates

Beacon Cloud Voice experts can help you bundle great SIP features with your telecom platforms. Contact Beacon today at (443) 577-1733 or info@beaconcloudvoice.com.
Need an unbeatable calling experience for Microsoft Teams? RingCentral has you covered 
CTS customers that want to optimize their investment with Office 365 while using Microsoft Teams for collaboration can now do so in combination with RingCentral’s robust cloud communications solution.

RingCentral’s native Direct Routing integration provides global calling functionality and enables users to get more done with an industry-leading cloud PBX integrated into Teams, keeping Teams at the center of their collaboration experience.

Key MS Teams + RingCentral Features and Benefits: 

  • Advanced call handling features:

  • Local and toll-free numbers in 100+ countries, full PSTN in 40+ countries

  • Out-of-the-box native app integrations to boost user productivity 

  • No need to manage communications infrastructure

  • No separate interfaces or downloads are required, making adoption simple

  • Make calls to RingCentral contacts or extensions and any external phone number with the embedded RingCentral dialer.

Seamlessly combine your Microsoft Teams experience with the full power of RingCentral’s business phone capabilities… Contact CTS at: 800.787.4848 or jnolte@ctsmd.us.
Mitel Customers: Add Office Mobility with the 6900 Series Desk phones 
The 6900 IP Series is a powerful suite of desk phones with crystal clear audio, advanced features, and a broad array of accessories ideal for today’s on-the-go business environment.

  • Elegant Phones – Choose from an expansive range of models to meet the needs of your users at every level

  • Advanced Features – Bridge the gap between the desk phone and mobile devices

  • Rich Accessories – Tailor each phone to fit your working style with the industry’s largest accessory offering

  • Outstanding Audio – Mitel’s Hi-Q audio technology delivers exceptional quality with high-definition sounds for an unmatched communication experience.


Ready to upgrade your office phones? Contact us today at: 800.787.4848 or jnolte@ctsmd.us.
We Want Your Leads... Treat Yourself with a $250 Cash Reward
Know someone who needs more mobility tools? Is grappling with a Remote or Hybrid Workforce? Is moving or looking for a new phone system? A friend who needs faster broadband or Wi-Fi? A business partner who wants to add Video Meeting tools?

Tell us about it... Just mention, "Newsletter Referral Program" when you contact us – we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip at: 800.787.4848 or jnolte@ctsmd.us.
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