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March 15, 2022
Distribution: All Active Volunteers
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Engage JRNI Calendar Discontinuing |
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Thank you for all the work you have done to adopt the Engage system. It is a key component to helping us track and demonstrate the amazing impact you have on the people we help with mentoring and education.
We continue to focus on improving the user experience of the entire system. Volunteer feedback is important to this, and we gather this feedback through recurring meetings and calls with various leadership groups, our Volunteer Trainers, and our general feedback loop.
The scheduling tool is at the top of the list in terms of feedback received over the past several months. Our goal for this piece of the Engage system was, and remains, to easily facilitate our clients and mentors scheduling time with one another. It is clear, however, at this point that the JRNI tool is not able to meet SCORE’s needs effectively and consistently. It is for this reason that we have decided to no longer pursue the implementation of the JRNI calendar.
We’ve set up a cross-functional team comprised of Marketing, Technology, and Field Operations (including volunteers) who will work to determine the specifics of what that solution will look like and how it integrates with other SCORE systems. Our tentative timeline for implementation is the end of FY22. The process will include a review of the original requirements and new input from key stakeholder groups.
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Key takeaways:
- We will be rolling back the JRNI Calendar scheduling system in Engage and working with a cross-functional team of staff and volunteers to find a better solution for SCORE.
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If your chapter already has a calendaring solution in place that works for you we encourage you to continue its use. If the decision to end our relationship with JRNI leaves your chapter without a calendar, a readily available alternative is Google Calendar, which is available through the use of our @scorevolunteer.org domain. Training materials on how to use this application is available on our Support Center.
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For additional assistance with Google calendar or any other piece of SCORE Engage, please email help@score.org.
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Top Resources on SCORE.org |
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New Resources for Startups:
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Constant Contact Two-Factor Authentication |
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Constant Contact has recently implemented two-factor authentication on all their accounts. This means that when you log in and enter your username and password, you may be asked for a second login credential, such as a phone number or verification code, to gain access to your account.
Two-factor authentication adds another layer of security to protect our client’s personal information. This extra layer of protection will significantly reduce the risk if a password is compromised. If your Constant Contact password is hacked, that will no longer be enough information for an intruder to gain access.
We wanted to notify you of this feature to make sure you do not get locked out of your account. If you do not have a way of verifying the phone number on the account for the two-factor authentication, we ask that you reach out to us to have a new user added to the account.
This point person will have an individual login made, where they can then add other volunteers to the account giving each their own personal login. Click the button below to request an individual login for your chapter’s account.
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If you are able to get into your account and would like instructions on how to add new users to your account, click here. |
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You are Our "Connector" to National Level Corporate Sponsors |
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The SCORE Foundation has successfully converted many corporate introductions that YOU have personally brought to us into signed Sponsorships at the national level. Altria, Dell Technologies and Equitable Foundation are just a few! And we sincerely thank these chapters: Richmond, Austin and Charlotte for those valuable introductions!
So often, the companies in your community wish to explore a broader relationship – and we are here to start that conversation. Email those interested corporate contacts to Liz.Sara@SCOREfoundation.org.
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FY21 Client Engagement Field Webinar
March 16 | 2pm ET
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Join us for the FY21 Client Engagement Field Webinar as we review our annual survey conducted by PwC.
In this webinar, we will:
- Review what our clients are telling us is important in our service to them
- Highlight the challenges and successes our clients have had in the past year
- Recognize our best performing chapters and individual mentors
- Go over the steps we will take moving forward to capitalize on our client feedback
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Let's Talk about Workshops!
March 23 | 12pm ET
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The March 23rd knowledge exchange is for Events Managers and Workshop Chairs. In this meeting, you will have the opportunity to meet other volunteers around the country who perform a similar chapter role. These events mainly use breakout rooms where you will discuss the latest trends, good practices and challenges of volunteer onboarding. Come ready to meet, share and learn! |
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Tuesday, March 15 | 2pm ET
Join our Training Specialist in a live discussion of the key processes, tasks, and responsibilities of a Volunteer Intake Coordinator and a Chapter Manager.
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Wednesday, March 16 | 2pm ET
Join SCORE's Social Media team on the third Wednesday of every month at 2 pm ET to learn the latest program updates, best practices and tips to increase engagement. We welcome volunteers, chapter leadership or anyone seeking a better understanding of SCORE's Social Media chapter program.
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Wednesday, March 24 | 2pm ET
Join our Training Specialist in a live demonstration/discussion of the key processes, tasks, and responsibilities of a Client Intake Coordinator (CIC).
In this training course, we will be covering topics about the intake assignment process, adding a note to a request, transferring to another chapter.
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Wednesday, March 29 | 11am ET
Join our Training Specialist in a live demonstration/discussion of the key processes, tasks, and responsibilities of an active mentor. We will have a live question and answer session at the end of the demonstration.
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Wednesday, April 13 | 2pm ET
Join the SCORE HQ Marketing Team to learn about topics such as upcoming campaigns, branding, email marketing, chapter marketing best practices, content marketing, and more. Each session will include a presentation followed by Q&A.
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Wednesday, April 13 | 3:30pm ET
Each month we will discuss information specific to chapter webmasters. This could range from introducing new features and upcoming changes to the website, webmaster basics, chapter website best practices, and more. All sessions will include a presentation followed by Q&A.
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Upcoming Live Webinars for Small Business Owners |
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1165 Herndon Parkway
Suite 100
Herndon, VA 20170
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Funded in part through a Cooperative Agreement with the U.S. Small Business Administration. All opinions, conclusions and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA. |
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