Heating season is around the corner! This translates into an increase in the volume of propane customer calls. Is your staff prepared to answer these calls?
Don’t forget that the Propane Education & Research Council (PERC) has FREE OnDemand Customer Service Representative (CSR) training available on their Online Learning Center at propane.com.
These interactive courses are self-paced and include a 15-minute short course entitled Office Personnel: Propane Safety Basics and an hour-long course entitled Handling Safety: Related Phone Calls covering topics including interruption of service, out of gas, carbon monoxide, uncontrolled release, and the importance of call documentation.
How to take these propane-specific CSR courses?
1. Go to https://training.propane.com/
2. Login or, for first-time Learning Center users, Register
3. Click on Safety & Technical Training
4. Click on the Customer Service Representative red folder
5. Click on desired CSR course
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