The following changes to the Online Enrolment utility in my-benefits® are effective immediately:
- The first step for a member (employee)enrolling online is to register at www.my-benefits.ca. Previously, they were then logged out by default, requiring them to log back in to continue with the actual Online Enrolment process. To avoid confusion, this step has been removed. When a member follows their Online Enrolment link, and registers to my-benefits, they will now immediately be taken into the Online Enrolment utility to complete their enrolment.
- Once an online application is complete, the default has been to require that the Plan Administrator (PA) review and submit that application. Based on feedback we’ve received, both from advisors and clients, this step will no longer be required. When both the PA and Employee sections of the online enrolment have been completed, it can now be submitted by either party.
Questions about my-benefits or how to submit pertinent changes? Please contact our Customer Service team toll-free at (800) 665-3365, email info@chambersplan.ca, or use the live ‘Chat’ function in my-benefits.