Sept. 26, 2022

Case Manager's Corner

Care and Case Management System (CCM) and

Colorado Single Assessment

& Person-Centered Support Plan

Care & Case Management (CCM) System Update


In July, the Department of Health Care Policy & Financing announced a change to the implementation plan for the new CCM and the new Colorado Single Assessment (CSA) & Person-Centered Support Plan (PCSP). The plan is to implement the CCM system with full functionality, including the ULTC 100.2 (the existing LOC eligibility assessment) and BUS Service Plan (in the CCM) for use by all Case Management Agencies (CMAs), and then begin a soft launch of the new CSA & PCSP by a limited number of case managers, followed by the new CSA & PCSP being implemented statewide along with streamline eligibility.


Great progress is being made on the CCM, the new IT platform that will replace the BUS and DDDWeb. Updates will continue to be provided to Case Management leadership monthly according to the following schedule: 


Sept. 27, 2 - 3 p.m.

Oct. 25, 2 - 3 p.m.

Nov. 29, 2 - 3 p.m.

Dec. 27, 2 - 3 p.m.

Jan. 2 (CMA Quarterly)


We plan to announce demonstrations of the system soon!

News for Case Managers

Kudos Thanks Bravo


The Case Management Quality and Performance Division, Case Management Unit would like to give a shout-out to Imagine staff for working diligently on their Support Level Mismatch List for the Department in August. The Department appreciates Imagine’s work to update their member records and clearly communicate their next steps to the Department through the SharePoint report.


The Resource Exchange and Developmental Pathways continue to put in extra work to correct their reports and share updates with the Department.


The Department appreciates all of the staff at the Community Centered Boards working through their Support Level Mismatch reports. 

Risk Factors and Support Levels for Community Centered Boards


As a reminder to Community Centered Boards, Informational Memo 22-011 is designed to walk case managers through the process of how to make a Support Level risk factor determination for a member. This memo includes an attachment that demonstrates the process flow for Risk Factor Determination. We would like to remind Community Centered Boards to ensure that case managers are aware of this required process for member records in the Bridge. Risk Factors affect a member's support level. Please ensure that the current process is being implemented prior to members requesting a Support Level Review Request.  

Case Management Satisfaction Survey


In October 2022, case managers will receive a Case Management Satisfaction Survey email from Vital Research. Case managers are highly encouraged to complete this valuable survey.

Upcoming Home Modification Training


As a reminder, The Departments of Housing and Health Care Policy & Financing will be hosting the final home modification training of the year for Community Centered Boards (CCBs) and Single-Entry Points (SEPs) in October. All case managers are welcome to join these sessions.


Please save the date for these training sessions.


CCB Home Mod Training

10 – 11:30 a.m.

Tuesday, Oct. 11 

Join online 

Join by phone at +1 563-538-1877 PIN: ‪504 298 788#


SEP Home Mod Training

10 – 11:30 a.m.

Thursday, Oct. 13 

Join online

Join by phone at +1 715-802-6479 PIN: ‪511 343 780#

3rd Party Access forms for the BUS and the Bridge


Case Managers needing either initial or altered access to the BUS and/or the Bridge must email complete and signed 3rd Party Access Request Forms to  HCPF_OCLSystemApplications@state.co.us. Case managers should only use this form when requesting access. Information that is submitted on the wrong form, or forms that contain incorrect information, may be rejected.


If the request can be processed, Department staff send a confirmation email with the request's change order and a link to the tracker, which can be used by case managers to track application status and progress toward completion.


Every 3rd Party Access Request is processed and sent to HCPF Security within 24 hours of receipt by the Department, with the exception being applications that come after 4 p.m. on Fridays, or on weekends or holidays.


HCPF Security has 10 days to process each request and HCPF Security fulfills requests on a first in, first out basis. Please do not contact Department staff about your request until more than 10 days have passed after receiving the confirmation email.


Additional information, including "3rd Party System User Access Request Instructions" are on the BUS Resources Page.

Updated CCM HelpDesk email address


Case managers should continue to direct requests for technical assistance with Bridge issues to the Care and Case Management (CCM) Help Desk by emailing  CCMHelpDesk@gainwelltechnologies.com.


Effective Oct. 1, 2022, if case managers use the previous email address ending in @DXC, they will not get a response and the email will not be forwarded.


Please ensure you are using the correct email: CCMHelpDesk@gainwelltechnologies.com.

Contact Us


          Assessment & Person-Centered Support Plan to our CCM inbox.