Improving Your Appointment Reminders
You told us you didn’t need as many reminders for in-person visits and we listened. You will now only get two reminders - 5 days and 1 day before your upcoming visit. We’ll remind you by text, unless you told us you prefer a phone call. If your “preferred” phone number is a landline, then you’ll only receive phone calls.
We will only be using one number to reach you - your “preferred” phone number. If you have been hearing from us on more than one number, please let your clinic know what number you want to use as your “preferred” number.
And, we won’t interrupt your Sunday mornings anymore. Texts will be sent at noon on Sunday and phone calls will happen at 1:00 PM.
Remember to confirm or cancel your appointment when you hear from us. It is important for us to know if you are coming or if you can’t make it.
Thank you for all your feedback. We hope these changes make it easier to be a CHA patient.