In this Util-Assist Connections Newsletter

Get the latest on our leading-edge AMI 2.0 projects at utilities across North America, learn how AI-driven intrusion detection combined with live video is transforming the cost effectiveness of substation monitoring, and discover how peer utilities are tackling resourcing challenges with managed services in an upcoming free webinar.

Lighting Up the Grid: Our Latest AMI Projects

Whether you're looking to develop a data-driven business case for advanced metering infrastructure (AMI), navigating complex AMI procurements, or exploring AMI 2.0 use cases, our team is here to help you succeed. We are excited to announce several new project wins across North America, helping electric and water utilities take their AMI systems to the next level.

We’re helping a utility on the U.S. West Coast plan for its AMI 2.0 procurement, building on our successful business case work.
In another U.S. project, we’re managing the system integration of a new metering solution over the next five years—an incredible long-term partnership.
Up north, we’re leading AMI 2.0 strategy development for some of the largest utilities in Canada as well as a consortium of electric utilities.
But we’re not stopping there! Our team is also diving into customer experience innovation in the Southeastern U.S. with the deployment of a cutting-edge web portal that will give customers better insights into their energy usage.

As we continue to power forward with these exciting projects, we’re eager to bring our expertise to even more utilities looking to innovate and enhance their operations. Reach out to us today and let’s explore how we can partner to drive your utility’s future!

Big Security, Small Price: Maximize Your ROI

Utility substations are emerging as prime targets for theft, vandalism, and sabotage from a range of threat actors. But there’s a reason that substations aren’t built like fortresses and guarded around the clock – it’s typically too expensive.

SecureAssist, which combines AI-driven intrusion detection with live video monitoring, can improve the cost effectiveness of substation monitoring. Together with our partner, Systems with Intelligence, Util-Assist's John McClean will present a framework at GridSecCon 2024 for calculating the return on security investment of live video monitoring in substation security. You'll also learn best practices for selecting video surveillance hardware and guidance on how to strengthen physical substation security defenses.

GridSecCon 2024, the premier grid security conference, is being held Oct. 22 - 25 in Minneapolis. Be sure to visit booth 46 to explore the latest breakthroughs in substation surveillance and find out how SecureAssist is transforming vulnerable substations into secure, intelligent strongholds. Find out more.

Not attending GridSecCon? Book a virtual SecureAssist demo with John McClean.

The utility sector is under unprecedented pressure—facing resource shortages, rising customer expectations, and a wave of retirements. With 72% of energy employers struggling to find talent, 40% of contact centres citing staffing as a top challenge, and nearly half of the workforce expected to retire in the next 5-10 years, maintaining high-quality customer service has never been more difficult. Meanwhile, expanding customer bases and increasingly complex billing processes are adding to the strain.

But there is a solution. More and more utilities are turning to outsourcing for contact centre and billing services to ease the burden.

Join Util-Assist and NorthStar for an exclusive webinar on Wed., Dec. 4 at 1:00 p.m. ET (UTC - 4:00) where we'll explore how managed services like CustomerAssist can help utilities overcome workforce shortages and rising operational demands. A panel of peer utilities will share their real-experiences on how outsourcing key services has helped reduce costs, streamline processes, and improve efficiency.

Register today for a chance to win one of several prizes including Apple and Amazon giveaways! Simply attend the webinar and complete the post-webinar survey to be eligible. Find out more.

Save My Spot

Putt, Play, and Party On: Our Summer Send-Off

We wrapped up the summer with a social event and game night hosted by our Employee Engagement Committee. Whether it was perfecting putts or sinking shots on the billiards table, our team showed the same focus and determination that keeps us at the top of our field.

Expanding our Expertise: Our Newest Employees

Get to know the bright minds behind our expanding expertise. From seasoned industry veterans to rising stars, each new addition brings a unique set of skills and experiences to the table, and they’re eager to collaborate with you on your next big initiative.

Selena Sousa

Senior Financial Analyst

Allan Cho

Suite Metering Data Analyst

Purushotham Bammidi

Data Engineer

Lady Willie

Business Analyst

Martin Kottick

PowerAssist Agent

Will Emeliyanov

PowerAssist Agent

About Util-Assist

Util-Assist’s solutions merge technology with strategy to streamline processes, boost productivity, enable data-driven business decisions, and deliver enhanced customer experiences, transforming how utilities operate and deliver value to their customers. Driving digital innovation with professional services and managed services for electric, water, and gas, Util-Assist is shaping the utility of the future.

www.util-assist.com | info@util-assist.com

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