Important Information for
THE PRINCESS AND THE FROG
Ticketholders
Thank you for joining Mobile Ballet for the premiere of The Princess and the Frog, the opening production of our 2021-2022 Season! We have included below some important information and reminders for our ticket holders -- please read all information carefully before coming to the theater.
While the COVID-19 pandemic has presented unique challenges for the performing arts, we remain committed to providing the community with quality productions—with safety and health being top priority.
Please follow these safety rules while attending a performance:
- Masks covering nose and mouth are required and must be worn at all times upon entering the theater, including throughout the performance
- Mask usage is required by everyone regardless of vaccination status
- One seat is purposefully left empty to maintain distancing between groups of patrons - do not reseat yourself to seats that have been reserved for distancing between patron groups
- Please be mindful and practice social distancing throughout the theater at all times
- Please exercise care and patience while entering and exiting the theater and lobby, and allow for adequate spacing
In consideration of all patrons, we ask that you self-monitor and please do not attend if:
- you have ANY symptoms of illness
- you have tested positive for COVID-19 and have not yet completed the recommended isolation period
- you have been in close contact with anyone who has recently tested positive for COVID-19 and have not yet completed the recommended isolation period
- you are unable to comply with the mask requirement for this performance
For patrons who cannot attend at the theater, we will have a video of the performance available which we can share with you after the show.
REMINDER: The Princess and the Frog performances are at THE SAENGER THEATER, 6 South Joachim Street, Mobile, AL.
THEATER INFO:
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Theater doors will open one hour before each performance
- Performances are approximately one hour long, without intermission
- Parking is available near the Saenger Theater in paid lots and on nearby streets
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PLEASE ALLOW AMPLE TIME FOR PARKING AND SEATING - there are several events occurring downtown so please arrive early to allow yourself enough time to find parking and be seated by showtime
- Latecomers will be seated at the discretion of House Management
- Please note: There is no elevator at this venue; upstairs seating is accessible by stairs only
DIRECTIONS AND PARKING INFO:
TICKETS AND ENTRY:
- Arrive early and be prepared! Have your ticket out and ready to be scanned
- If you have a printed ticket, make sure it has a clearly legible printed bar code
- If you have an electronic ticket on your smartphone, make sure the ticket is pulled up and the bar code is clearly visible
- If you requested ticket delivery by email, the tickets with barcode are included with your emailed receipt - subject line "Your Mobile Ballet Purchase" (check your spam folder if you don't find it in your inbox)
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If you requested your tickets be held for pickup, the Will-Call area is just inside the lobby entrance. Please allow extra time to pick up your tickets.
- The Mobile Ballet on-site Box Office and Will-Call will be located inside the Saenger Theater lobby, two hours prior to each performance (Mobile Ballet tickets are NOT sold through the Saenger Box Office)
PLEASE NOTE: Both performances of The Princess and the Frog are SOLD OUT. We will NOT have additional tickets available for sale at the theater.
PLEASE BE WARY OF TICKET SCAMMERS - do NOT respond to social media accounts posting or messaging trying to sell you tickets. Tickets for Mobile Ballet performances are ONLY sold through mobileballet.org or at our office at 251-342-2241.
If you have tickets and are unable to attend, email us at info@mobileballet.org and we will help with transferring your seats to someone on our waiting list.
Do you have a friend or family member who can’t attend this performance? We will have a video of the performance available for purchase online after the show, to allow more patrons to be able to enjoy this performance from the comfort of home! More info will be available at www.mobileballet.org and on Mobile Ballet's social media pages after the show.
Questions? For assistance, email info@mobileballet.org
Thank you for attending Mobile Ballet productions!
We appreciate your support and cooperation, and we hope you enjoy the performance!
