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Easy Method, Helpful Tools
You told us you wanted one efficient workflow to communicate with payers, so we teamed up with Availity® to streamline the process. We are excited to announce that Mercy Care is now on the Availity Provider Portal.
On the Availity portal for Mercy Care providers, you can use:
- Payer Spaces
- Claims Submissions Link (Change HealthCare)
- Contact Us messaging
- Eligibility and Benefits
- Enhanced Panel Roster
- Claims status inquiry
- Provider Intake (i.e., ALTCS Referrals, Member Paneling, Crisis/State-Only Membership)
- Grievance and Appeals
- Grievance submission
- Appeal submission
- Grievance and Appeal status
- Panel Roster - Panel lookup
- Reports
- PDM/ProReports (Provider Deliverable Manager)
- Ambient (business intelligence reporting)
- Prior Authorization - Submission and status lookup
Get Registered
If you are already registered in Availity, you will simply select Mercy Care from your list of payers to start using the available tools and features above.
If you are not registered, we recommend that you do so immediately. Go to: https://www.availity.com/Essentials-Portal-Registration to register with Availity. It is very important to register as quickly as possible so you have access prior to the upcoming training sessions.
For registration assistance, please call Availity Client Services at 1-800-282-4548 between the hours of 8:00 am and 8:00 pm Eastern, Monday-Friday (excluding holidays). Un-registered providers should watch for the emails coming soon from Availity, there will be a wealth of information in there to assist you on what your next steps should be.
Availity Training
You will receive communication from Availity in the beginning of January to sign up for the training sessions.
The following days and times are the training sessions available for all providers to learn the new streamline process with Availity.
- Tuesday, January 17, 12:00 - 1:15pm ET
- Friday, January 20, 2:00 - 3:15pm ET
- Monday, January 23, 10:00 - 11:15am ET
- Wednesday, January 25, 3:00 - 4:15pm ET
- Tuesday, January 31, 12:00 – 1:15pm ET
Visit the Availing landing page at www.availity.com/AetnaMedicaidProviders where you will find information about our new Availity Provider Portal.
Mercy Care will be retiring the current Medicaid Provider Portal in late 2023.
As always, don't hesitate to contact your Mercy Care Network Management Representative with any questions or comments. You can find this notice and all other provider notices on our Mercy Care website.
Thanks for all you do!
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