Fulcrum Health recently received updated information regarding Aetna’s service area through PreferredOne.
Aetna’s service area through PreferredOne is limited to Minnesota (excluding Rock County) and select counties in North Dakota. Providers outside of this service area are considered out-of-network for Aetna plans utilizing the PreferredOne network. This does not apply to PreferredOne’s plans.
For those providers outside of the newly defined Aetna service area, claims should not be submitted through Fulcrum Health. To determine where claims should be submitted, please contact the number on the back of the member ID card.
For more information regarding Aetna and PreferredOne, please visit the Fulcrum Provider Portal. On the home page, under Your Health Plans you will find the most current Plan Summary Reference Sheets for PreferredOne and Aetna.