October 2021

HAPPY HALLOWEEN


It's Spooky Season! Halloween is right around the corner. Wishing you a fun and spooky Halloween filled with lots of yummy treats! Wear your mask, social distance and stay safe always!
CDC HOLIDAY SAFETY TIPS
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COVID-19 GUIDANCE
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Guidance documents are available on the COVID-19 State of Hawaii Portal. Get more information about COVID-19 practices and recommendations. Access the guidance documents below. Available in several languages

COVID-19 Guidance
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Friendly reminder to please fax copies of your client(s) COVID Vaccination Cards upon completion of 2nd shot. You may also provide a copy to your RN during their next visit.

Fax to (808) 536-7225

COVID BOOSTERS AND FLU SHOTS
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Basic Information Update


Starting the last week of October, Pharmacies will begin scheduling home visits to administer the COVID Booster shot (and Flu shot if needed). Pharmacies who provided the first vaccine to your resident(s) will be assigned to the same homes for the booster shot. Pharmacies will be contacting you to schedule the visit sometime after the 15th of the month. PLEASE BE SURE TO ANSWER YOUR PHONE.

  • Make sure ALL residents and eligible household members are present at the home on the day scheduled by pharmacy
  • Inform POAs and guardians now that booster is coming the last week of October

COVID Booster and Flu shot will be offered during the SAME home visit.CONSENT FORMS WILL BE DISTRIBUTED, please be patient and wait for more details and further updates. Thank you for your cooperation.

REQUESTING FOR MEDICATION UPDATES

MEDICATION RECONCILIATION


When requesting for an updated MAR, please allow Ms. Carla 3-5 business days to complete your request.


You may FAX requests to (808) 536-7225

or EMAIL gianne@allisland-cmc.com
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2021 SSI One-time Retroactive pay for Client's PNA
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Clients living in a CCFFH & E-ARCH who were receiving SSI Payment in January 2021 may be eligible to receive a one-time retroactive pay increase of up to $1,427.12 which will be added to their September 2021 SSI payment. If your Clients received this payment, please note that the additional pay is for the Clients Personal Needs Allowance (PNA) and not an increase in the Room & Board fee. Please remember to log monthly in the Client's personal allowance record how all of their allowance was used and keep receipts.

Be reminded that reported allegations of the Client's monthly Personal allowance, including the one-time retroactive pay increase, being used for anything other than the personal needs of the Clients, may result in an Adult Protective Services investigation, as noted in the DHS/APS Memo.


Client / representative have until July 1, 2022 to spend the $1, 427.12 SSI back payment. If this money brings the total resources to more than $2, 000.00, the client will not be eligible for SSI.


Please call our Accounting Department or email us at: 

accounting@allisland-cmc.com

for any questions regarding this memo.
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WELCOME TO THE WORLD BABY GIRL

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IMPORTANT MESSAGE


Sherry is currently out on a 3-month leave from Sept 15 to Dec 17, 2021. For assistance with any Medicaid concerns and Costshare or SSI billing or issues, please contact Chester Almazan. For Private Pay questions and HMO billing, please contact Kristle. You may also email our Medicaid/Billing Department at:

accounting@allisland-cmc.com
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MEDLINE MEMBERS
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If your client is under Ohana/WellCare or UnitedHeathCare, incontinence supplies are provided by Medline. You may contact Medline directly at:

UHC: 1-877-816-5587

OHANA: 1-833-660-0905
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Friendly reminder, you must contact Medline every month to confirm supplies or request any changes to your client's order. If no call is made to Medline, they will not ship your order (no supplies will be delivered until confirmation phone call is made to Medline).

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HOSPICE LEVEL OF CARE
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ADVERSE EVENT REQUIRED


If your client becomes Hospice Level, you must notify our office or your Monitoring RN so we may update our records. An AE (Adverse Event) is required for submission.

Please fax completed AE Form to:

(808) 536-7225

PRIOR AUTHORIZATION CHANGES COMING 2022

We're changing the way we process requests in our PA Department! Watch out for our November Newsletter for more information. Please email us (Noreen & Joy) at:

pa@allisland-cmc.com

Service Approvals

  • Requesting for a copy of your PA Approvals for your services

Supply Requests

  • Requests for incontinence and/or enteral supplies

Equipment Requests

  • Requests for Durable Medical Equipment or other necessary items

HOKU PROVIDER ENROLLMENT
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SYSTEM INFORMATION


Need help with your HOKU Provider Enrollment? Click the link below to access more information! Detailed instructions and PowerPoint slides available for your convenience. Tutorials are also available for viewing.


Friendly reminder. Please enroll for your HOKU ASAP, otherwise Prior Authorization will remain pending. You must provide your HOKU ID # (required for PA submission).

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CCFFH REMINDERS
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IMPORTANT INFORMATION


  • Client's have the fundamental right to choose their service providers. This includes which CCFFH they want to reside in and which CMA they decided to do business with. PCGs do not dictate which CMA the client chooses to use.
  • As an operator / CCFFH, it is your responsibility to inform us as your client's CMA when a suspension of admission has been issued. We appreciate your cooperation with this matter
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KUDOS & COMPLAINTS


All Island welcomes complaints and suggestions to improve our services. We also welcome recognition and kind words for those staff who go above and beyond their job duties. Please feel free to email or write us a short letter.

Thank you for your time!

info@allisland-cmc.com
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All Island Case Management Corporation | Century Plaza, 1188 Bishop Street, Suite 1508,
 Honolulu, HI 96813
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