What is Reference Analytics?

Springshare provides the option to add metadata to reference transactions in order to better analyze the types of questions coming in to the service. One of the benefits they mention is being able to gather valuable data about how questions are answered and tie it to the actual question and answer. Instead of just knowing how many reference questions were answered at the reference desk, know what the questions were, what time of day they were asked, and who asked them. This helps you target/refine other materials and services toward that group of users.

What is the Annual AAL RAC?

Ask a Librarian, with the help and guidance of the Reference Analytics Committee, has created a dataset to collect information about the types of questions coming in to the service. This will be a site-wide Reference Analytics Collection (RAC) effort to put more context into the analysis of questions, helping us better understand user needs and prepare staff to more efficiently meet those needs.

Take a look at the data we'll gather through this group effort: https://toolbox.askalibrarian.org/knowledge-base/reference-analytics-collection-rac-descriptions/

Why do we need this data?

Currently, statistics about reference transactions are limited to quantitative data (i.e. number of questions, time of day questions are asked/answered, etc.). In order to better understand how to meet the needs of your library users, tell a more complete story to stakeholders about the service, and improve training to help participating staff feel more comfortable answering questions, we need these extra, qualitative data points from Reference Analytics that aren't automatically collected through Springshare's provided statistics. 

How long will we run the AAL RAC?

We'll ask you to contribute to the dataset from October 17-30, 2022. This site-wide, concentrated effort gives us a snapshot of the service without requiring you to participate in this added effort year-round.

If you're interested in contributing to the dataset outside of these designated times, the data collector will be accessible year-round, although we'll only prompt participation during official AAL RAC weeks.

Will there be training available?

YES! Along with the knowledge base explanation of RAC questions, we'll offer a PDF walkthrough to show step by step instructions for using reference analytics. View this on-demand video, showing where and how to contribute.

What if I have questions?

As we begin training and building supporting materials for you to utilize, we hope all of your questions will be answered in advance; however, the AAL HelpDesk is always available to answer questions in your time of need!