June 27, 2022
Care and Case Management System (CCM) and
Colorado Single Assessment
& Person-Centered Support Plan
Now that we are getting closer to the planned October implementation of the new CCM system and Colorado Single Assessment and Person-Centered Support Plan, we will begin to meet regularly with CMA leadership to provide updates and information, collaborate on implementation planning, and respond to questions. These meetings will occur monthly at the quarterly directors’ meeting and on the last Tuesday of the month in months where there is no quarterly meeting scheduled. You can reach out to your agency leadership for these updates as well as continue to look for them here. 
Soft Launch Participant Office Hours
For this format, we will request questions/topics in advance and provide any planned agenda topics in advance. Individual attendance can be determined based on the topics being covered.

If we have information or topics to share that we believe will be beneficial to the whole group, we will use these planned times to provide that information and will provide advance notice of the changed format and content.

Upcoming dates are:

  • 3-4 p.m., June 28
  • 2-3 p.m., July 5
  • 2-3 p.m., July 12
  • 2-3 p.m., July 19
  • 3-4 p.m., July 26 

Join online or dial +1 502-518-3112‬ PIN: ‪533 364 315‬#.
Other News for Case Managers
Support Level Mismatch Reports
Thank you to all the Community Centered Board case managers who have been making Support Level corrections identified in the Support Level Mismatch Reports. We acknowledge that this important work takes resources at a time when they are at a minimum. 

To fully resolve Support Level concerns identified on the current Support Level Mismatch Report. Please complete the following for each member identified in the May report by June 30, 2022:

  • All PARs must match the approved override in the Bridge, including each line item Support Level, start date, and end date.
  • Risk dates must also be updated.

We will continue to provide Support Level Mismatch Reports until these errors are fully resolved. The Department will share the next report on July 6, with a due date of July 28. Members will continue to show on each subsequent report until the PAR Support Level and/or Risk date is corrected as noted above. Please prioritize members on your report who have the oldest override end date and show them as “Service Support Higher.” Internally, the Department is taking steps to improve the reports by cleaning up transfer data; we will remove members who appear on multiple reports so that they are listed only on their current servicing agency report. The Department will also schedule office hours to provide technical guidance or a listening session to receive input on the process in July if there is interest.
If you would like support with this task or have interest in office hours or a listening session, please reach out to lydia.beals@state.co.us. 
Support Plan Implementation
The Department has received an increase in escalations related to providers or PASAs not receiving the most current PAR for members. We wanted to send out a reminder that Case Management Agencies are responsible for ensuring that the member and providers receive a copy of any updates to the Support Plan and PAR prior to the implementation. Please refer to OM 20-092 and the Service Plan Signature Page FAQ for additional details.  
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